Sep 13, 2023

Customer Service

  • Bunzl Asia Pacific
  • Avondale, Auckland, New Zealand
Customer Service

Job Description

  • Full time position in Avondale working only Monday - Friday
  • Dynamic position working collaborating with operations and sales teams
  • Excellent opportunity to join a company that thrives on its industry and encourage career progression


As one of the world’s largest providers of distribution and outsourcing services across the Facilities Management, Food Processing, Industrial Safety, Hospitality and Specialist Healthcare sectors, the opportunities we provide our global team of some 21,000 talented people is endless. Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a new day to see new opportunities.

As part of the Bunzl Group, USL Medical is a significant supplier of products and biomedical servicing to the New Zealand Healthcare Market. USL is one of New Zealand's leading dynamic in the service, medical, sports and consumer based, sales & marketing companies. The company lives by a culture based on the trusted ‘FISH! Philosophy’ which embodies vibrancy, energy and genuine care factor for our partnering customers and teams throughout the organisation. This enables a nurturing, yet performance driven based environment.


We are looking for a Customer Service Representative to join our Auckland team. The successful applicant will need to be able to communicate well both verbally and in writing to a wide variety of people, have empathy for others, not be afraid to roll their sleeves up and "muck in" and possess the ability to provide our customers with the level of service expected within our industry.

To achieve the growth and service goals of USL Medical we must consistently provide an extraordinary level of customer service throughout the organisation. This makes the Customer Services role pivotal to the success of the company.

This position will be busy, varied and demanding, it requires accuracy, the ability to communicate with warmth and understanding, have time management skills, placing orders, and managing public enquiries over many channels.


Key responsibilities include:

  • Be highly organised with an emphasis on accuracy, timeliness, and proactive communication.
  • Champion solution-based techniques to take ownership of customer enquiries/issues.
  • Manage inbound and outbound calls and achieve a high level of customer satisfaction in line with business goals.
  • Process customer order/changes/returns according to established policies and procedures


Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.


With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.


At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.


At Bunzl, we believe that when you join our team, your potential is endless. Because at Bunzl… We believe in you! If you like the sound of this, then we definitely want you on our team.


We are a Circle Back Platinum Employer – we commit to respond to every applicant.


No Agencies please.