Aug 05, 2023

Senior Growth Specialist

  • REA Group
  • Richmond, Melbourne VIC
Full time

Job Description

Senior Growth Specialist

  • Help drive Customer Group initiatives by building awareness, influencing key stakeholders and supporting acquisition and retention strategies on new products and platforms
  •  Experience Hybrid working arrangements in a flexible environment – ex: Work from the office or home in a rhythm that suits you
  • Permanent role based in Melbourne

We're REA

REA Group  is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centered around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two  years in a row, as well as being recognised as a Best Workplace for Women.

What the role is all about

The Growth Specialist is known as the subject matter expert that our customers, sales teams and internal stakeholders can lean on for specialist support on new products and platforms. The role is responsible for supporting our Customer Group initiatives in helping build awareness, influencing internal and external key stakeholders, and supporting acquisition & retention strategies on any new REA products & platforms we launch to customers.

The Growth Specialist is known as the subject matter expert that our customers, sales teams and internal stakeholders can lean on for specialist support on new products and platforms. The role is responsible for supporting our Sales team to acquire and retain new customers on any new products & platforms we launch.

The Growth Specialist will need to build strong relationships  with our major and key franchise customers at a corporate level and be able to bring forward new ideas to grow usage at the office level to open more opportunities for the wider Sales Team.

Success will be measured by more customers using our new products to increase overall customer sentiment and revenue.

Franchise, Ownership Group engagement and  partnership growth

  • Create national, state and zone based relationships with all major customers from all markets focusing on franchise/ownership groups to present new products or new initiatives to key stakeholders, aligned to our OKRs.
  • Deliver new products or new initiatives either at in person meetings / events or via webinars.
  • Work with the Industry Partnership Manager and the Senior Manager, Sales to identify partnership opportunities across all markets.   
  • Liase with Loyalty team to create and implement agreements.
  • Supporting the wider Sales Team in driving acquisition and revenue through individual office strategies (in consultation with franchise group)
  • Lead Product consideration conversations based on franchise feedback.

Subject Matter Expert support for the wider Sales Team

  • Lead in depth specialised and higher value acquisition/retention conversations/pitches with customers
  • Act as the Market/industry expert and product champion by attending industry events and conferences and appropriately represent REA and its products

Subject Matter Expert for all x-functional teams to drive retention and new growth opportunities incl. new product value

  • Provide subject matter knowledge for all Specialist Sales areas for the business
  • Support and actively participate in workshops for Product & Design, representing customer and sales feedback on products
  • Work with Sales Enablement and Marketing on acquisition and retention strategies
  • Identify new product opportunities to grow revenue and surface these to relevant stakeholder s
  • Engaged with our Customer Success Team on creating efficiencies for customers & the sales team.

Who we’re looking for

  • Someone with a few runs on the board – Proven senior account management, sales experience
  • Evidence of achieveing targets/metrics essential
  • Outstanding presentation skills at Corporate/Exec level – engaging, motivating and optimisitc
  • Real estate Sales & Rental industry knowledge ideal
  • Strong Microsoft Office skills – you need to be confident with data
  • Ability to work and engage stakeholders virtually
  • Familairity with Salesforce CRM
  • Ability to look at tricky situations through a solutions-focused lens
  • Work productively in a fast paced and agile environment - #gsd (urban dictionary will help on this one!)
  • Knowledge of advertising and online marketing beneficial

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.

We offer: 

  • A hybrid and flexible approach to working -  
  • Flexible parental leave offering for primary and secondary carers 
  • Programs to support mental, emotional, financial and physical health & wellbeing
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
  • Hack Days so you can bring your big ideas to life  
  • Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion  

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?