May 22, 2023

Senior UX Researcher

  • REA Group
  • Richmond VIC 3121, Australia
Full time Marketing Science

Job Description

  • Experience Hybrid working arrangements in a flexible environment – ex: Work from the office or home in a rhythm that suits you

  • Sustainability - We are certified carbon neutral and committed to reducing our impact on the environment.

  • Charities – We have long-term partnerships with charities working to address homelessness.

We're REA 

REA Group  is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. 
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. 
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two  years in a row, as well as being recognised as a Best Workplace for Women.  

Where the team fits in 

The Senior UX Researcher is a member of the Design team which partners with Product and Engineering teams across the business to create amazing products and experiences for our consumers and customers. The world-class team designs experiences that connect people and property, through immersive, intuitive and personalised experiences, providing Australians with knowledge and confidence to make great property decisions. Their passion for innovation drives them to create products our consumers and customers love. 

What you’ll be doing

In this role, you’ll be responsible for understanding user needs and uncovering deep insights that help bring amazing products to life that find product/market fit, growing our business and delighting our consumers and customers. To do this you'll be leveraging your extensive experience in research, user-centered design and service thinking, applying insights to work towards the strategy and vision for a product, feature or experience utilising our design system, design principles and playbooks.

As a Senior UX Researcher, you will be tasked with leading discovering and validating REA user experiences. These research insights will inform our product management and design process and be core to delivering to REA industry-leading property experiences. Day to day you'll be working with cross-functional partners in Product Design, Product Management, Engineering and Strategy collaborating to deliver products to market fast, monitoring their performance and iterating on them. You'll constantly raise the bar of our experiences and how you work, bringing together stakeholders to align around our consumer and customer needs, advocating for new ideas of products and features that deliver on our strategy.

This role is about raising the bar using your craft, mentoring others and help creating amazing products and experiences. 

A few things you’ll be doing day to day: 

  • Work collaboratively with Head of Product, Product Managers, Designers, Developers, UX Researchers, Data scientists, Marketing team and various other stakeholders to help shape and ship new products and features. 

  • Lead research strategies to plans, formulate, and undertake user research to discover problems, define solutions and validate concepts and prototypes with our consumers. 

  • Design and facilitate workshops, user research activities, stakeholder interviews and research critique sessions.  

  • Extensive experience leading lab-based user research, remote testing, a range of fidelity prototype testing, concept testing, contextual inquiry, survey design, competitive and comparative analysis, and other research methods. Applied research and testing on a variety of devices (desktop, mobile, tablet) 

  • Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.  

  • A strong grasp of quantitative data analysis and statistics and experimentation as part of mixed methods approaches. 

  • Good knowledge of inclusive design practices and accessibility. 

  • Good understanding of the design process and product management. 

  • Present research insights and participate in providing best practice feedback and guidance in regular research critiques to ensure consistency and quality outcomes. 

What we’re looking for

  • We are looking for someone with a proven track record of 5+ years of experience in practicing design research, with a focus on qualitative approaches using standard methods and best practice processes.

  • Someone with strong communication skills for impact and effective influencing

  • An impressive background leading design research methodology, including facilitating workshops with stakeholders and/or customers and using various ideation techniques. 

  • Someone with a growth mindset to take on and give clear and constructive feedback.  

  • Thrives in a fast-paced, high-energy environment, with an entrepreneurial ownership mentality. 

  • Someone with excellent stakeholder management skills.


The REA experience 

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.  

We offer:  

  • A hybrid and flexible approach to working -   

  • Flexible parental leave offering for primary and secondary carers  

  • Programs to support mental, emotional, financial and physical health & wellbeing 

  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity. 

  • Hack Days so you can bring your big ideas to life   

  • Performance recognition programs because hard work should never go unnoticed 

Our commitment to Diversity, Equity, and Inclusion   

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?