May 18, 2023

Post Settlement Branch Support Officer - full-time and part-time

  • Bendigo and Adelaide Bank
  • All Locations
Customer Service

Job Description

Do more, dream more, become more. Welcome to Bendigo.

About Us

We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.  


Be the difference. Be part of Bendigo Bank.


About the team

The Post Settlement Branch Support Team is responsible for making it easier to do business for the branch network and existing customers by accurately preparing loan maintenance and security variation requests for submission to other Consumer Processing Teams for assessment and/or processing to completion. They form a part of the Consumer Processing’s Servicing, Experience & Account Support function to deliver on the vision of being Australia’s leading customer connected banking group.


About the role

The Post Settlement Support Officer plays an important role in a customer’s loan life cycle and has a strong relationship to Local Banking Branches, and works collaboratively with their leader, peers, and other stakeholders to ensure that all tasks are processed effectively, efficiently and in line with customer expectations.  


The Post Settlements Support Officer’s key responsibilities relate to:

  • Providing efficient and effective support services to both the branch network, and existing loan customers by providing relevant solutions to meet their needs resulting in an enhanced customer experience.
  • Ensuring loan maintenance and security variation requests, are accurately prepared in accordance with policy and procedures, to enable speedy assessment and processing by other Consumer Processing Teams without the need for rework.


There are multiple positions available, with one of those being part-time (33 hours per fortnight). We are open to applicants from anywhere within Australia (preferably near one of our business hubs).


About You

  • Excellent knowledge of policy and procedures pertaining to lending – consumer and small business post settlement maintenance and security variations preferred.
  • Strong interpersonal communication - influencing, relationship building and customer service experience, together with strong listening, verbal, and written communication skills.
  • Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service.
  • Highly accurate approach with strong attention to detail, with high level of literacy skills and mathematical skills
  • Have a sound knowledge of relevant statutory requirements (National Credit Code, Banking Code of Practice, Privacy Act, Land Titles) and provide advice to both internal and external customers.
  • Proven experience of a wide variety of lending functions, processes and systems preferred.
  • Proven customer service experience.
  • Microsoft experience: Outlook, Word, Excel - intermediate level preferred
  • Experience with Banking platforms RFS, BDS, LINX, Doxgate, BPM/PSP or similar systems preferred.
  • FSRA Accreditation T2 – Deposit Taking & Non-Cash Payment Facilities & General Insurance preferred.

Why us?

There's so much more to a career with Bendigo Bank than just banking. You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.


At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.