Mar 16, 2023

Trainee Customer Service Officer | Community Bank Koo Wee Rup | VIC

  • Bendigo and Adelaide Bank
  • Melbourne VIC, Australia
Customer Service

Job Description

Do more, dream more, become more. Welcome to Bendigo.

About us

We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.  

Be the difference. Be part of Bendigo Bank. 

About the role 

We have an exciting opportunity for someone looking for a career in banking by undertaking a Traineeship as a Customer Service Officer. 

You will be given the guidance you need to do what you do best – listening to customers and using your skills to help them with transactions, provide education on our online platforms and tools, recommend the banks products and services, and assist our customers achieve their financial goals. 

We will support you to achieve a Certificate III in Business. This is undertaken as paid on-the-job training within work hours and in conjunction with a Registered Training Organisation. 

This position is based at Community Bank Koo Wee Rup.

This traineeship is a 12 month contract.

About you 


  • Can quickly learn new systems and processes 
  • Confidently talk to customers face to face and over the telephone
  • Are eager to learn and share with others what makes our bank different
  • Hold a strong desire to find solutions that truly meet customer needs
  • Have experience in the customer service - this is a plus but certainly not essential, we understand that you may be starting out in your professional career 

Why us?

There's so much more to a career with Bendigo Bank than just banking. You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

To find out more about our Retail Banking roles visit -   

At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process. 

Further Information


If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now.