Mar 10, 2023

Senior Software Reliability Engineer (open to remote across ANZ)

  • Canva
  • Wellington, New Zealand

Job Description

Canva’s Commitment and Mission                                                         
Ngā Manawanuitanga me ngā uaratanga o Canva 

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 110+ million monthly active users across 190 different countries and a team of over 3,400 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Join us and design your future.

About the Reliability Platform Group
The Reliability Platform Group is responsible for providing the tools and processes to scale reliability across all Canva services. Our teams work together, and with other groups, to deliver preventive and detective tooling, processes and best practices that uplift Canva’s reliability. We do this by driving operational excellence, reducing the impact of incidents, and providing visibility and accountability across the broader Engineering community. The group encompasses Observability, Availability & Detection, Incident Response and Pre-Emption domains and is set to grow rapidly in the near future as we shoot for some ambitious goals.

Role Responsibilities

  • As an individual contributor, design and implement processes, tools, automation, and libraries that service teams can use to improve the reliability of the services they own. For instance, adding a new long-awaited feature in our circuit breaker library.
  • Introduce chaos engineering to Canva and conduct experiments to identify possible scenarios in which cascading failure might occur and to verify the reliability measures we introduce to prove this works as expected. E.g. discovering what will happen when this newly introduced service goes down? Does the fallback for this rare failure actually work?
  • Work with product engineering teams to ensure reliability best practices and tools are rolled out in every service across the whole organization. It’s not enough to create a new throttling library, we want to make sure it’s successfully used in every service.
  • Foster a culture within the Engineering org that puts reliability first and establish processes and policies that drive reliability within product engineering teams. This includes things like SLAs, error budgets, on-call response, incident resolution, observability best practices.
  • Deep investigation into production incidents followed up by applying the learning to code. 
  • Researching, developing, and justifying the best choices in the form of design docs for tools and processes that will shape the future of reliability at Canva.
  • Proposing new approaches and solutions to ensure we future-proof Canva’s distributed cloud infrastructure as we scale.
  • Participating in design meetings, hiring interviews, and code reviews.

Required Skills and Experience:

  • Five-plus (5+) years of commercial experience working with developing complex, distributed web applications.
  • Experience working with a mainstream programming language. However, our services and libraries are primarily written in Java 13, so Java is a nice to have.
  • Solid understanding of resiliency techniques and patterns – load balancing, throttling, back pressure, circuit breaking, etc; 
  • Disciplined coding practices, experience with code reviews and pull requests, and a creative and conceptual problem-solving approach.
  • Strong communication and team collaboration skills, both written and verbal. As a reliability engineer, you will need to share the knowledge, communicate and coordinate changes across multiple service teams.

Nice to have's (not required)

  • Experience working with microservice architectures in large distributed cloud environments (ideally AWS). We’re hosted on AWS and leverage the tools they provide as much as possible
  • Experience with RPC Frameworks, Finagle, Thrift or gRPC will be a huge plus, but not required; Understanding of how services communicate with each other is crucial to find out where a failure can occur. 
  • Knowledge of networking protocols such as TCP, HTTP/2, WebSockets, etc. would be a big plus; The life of a request doesn’t start inside the backend web server, but rather in the browser of a user.
  • Previous experience of working as a reliability/chaos engineer and/or strong knowledge of Google SRE corpus et. al.
Working at Canva                                                                                           
Tō mahi ki te Canva

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 

Our benefits for permanent Canvanauts include: Flexible hours and working fully remotely from anywhere in New Zealand, which values your work-life balance because you know how you work best.
Unique and flexible leave so you can recharge, give back, support others or focus on your own professional development.
An inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development. Because you know what you need to Vibe and Thrive, better than anyone.
We have virtual wellness & development benefits including Canva University, Employee Assistant Programs, Fitness & Yoga Classes and other benefits to support your physical, mental, and social wellbeing.
Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in. 

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.  / Ka whakatauhia e mātou ngā tikanga i runga i ōu whēako, ōu pūkenga me tō ngākaunui mō te mahi. Kia mahara mai; He uiuinga tata te uiui.Ina tono koe, tēnā, kōrero mai ki a mātou ngā kupu hunga ingoa e whakamahia anae koe, me ngā rereketanga whaitake e hiahiatia ana e koe i te wā o te uiui.