Mar 09, 2023

Business Analyst

  • REA Group
  • Richmond, Melbourne VIC
Full time Finance

Job Description

  • Join a collaborative team and deliver a great experience for our Mortgage Choice Brokers and customers.
  • Experience hybrid working arrangements in a flexible environment.
  • Permanent opportunity, based out of Melbourne or Sydney.

We're REA

An Australian start-up success story we're quietly proud of.

From a garage in Melbourne to the global stage is an achievement we're humbled by. Our idea to put pictures of houses on the internet has blossomed since 1995, and we now have businesses across Australia, India and North America.

Our purpose is to change the way the world experiences property. No matter where you're at on your property journey, we're here to help on every step - whether that's buying, selling, renting or renovating.

Some of our brands include,,, and Mortgage Choice.

We're proud to be named in Australia's "Top 5" Best Workplaces two years in a row. This recognition is a great proof point of our unique and special culture. A culture that is driven by our people, our values, and our commitment to making a difference in the community.

What we’re doing

It’s an exciting time to be part of Financial Services. You will be part of a team working together to solve unique challenges, like how to better connect Australian property seekers with finance and mortgage advice. Financial Services sits at the unique juncture of REA Group’s vast consumer audience on, the nationally recognised Mortgage Choice brand, and the unparalleled property data and insights offered by PropTrack. We are working to bring these elements together to deliver true innovation in how Australians find and finance property.

The Operations team within Financial Services, provide support and coaching across administration, compliance, technical assistance, and business processes. We are dedicated and passionate about delivering outstanding experience and seeing our brokers succeed. We work closely with our network to ensure the smooth running of their franchise businesses and support them in achieving process improvements and enhancements. Reporting to the Project Manager, the Business Analyst role will deliver dashboards and data processes that will support data led decision making across operations. While no two days are ever the same, you’ll be doing:

  • Understanding complex business landscapes and clearly articulating business needs from a varied group of stakeholders.
  • Liaising with internal and external stakeholders documenting and diagramming business requirements and processes.
  • Working closely with stakeholders to understand and advise on how the requirements are implemented.
  • Communicating any requirement dependencies, issues or risks identified through the analysis process.
  • Communicating constantly with key stakeholders, teammates, and other people throughout the business.
  • Ability to consolidate disparate data sources to inform decision-making.
  • Visualise data to highlight insights and trends – a data storyteller.
  • Work with SMEs on transforming data processes, modelling, and reporting.
  • Establish efficiency gains to remove manual overhead of data across BAU operations teams.  
  • Project data investigations, modelling, and visualisations 

Who we’re looking for

  • Experience as a Business Analyst in a fast pace and complex environment.
  • Excellent written and verbal communication skills, including the ability to run workshops and to communicate effectively with stakeholders.
  • Experience with both waterfall and agile project methodologies
  • Enjoys consultation, collaboration and problem solving.
  • Demonstrate an end-to-end view of systemising data – people, process, tech.
  • Passionate about establishing the insight that best informs relevant decisions.
  • Deeply curious about finding workable solutions across multiple sources and technologies.
  • A love for improving outcomes and driving impact.
  • Experience working in a post-acquisition operations team.
  • Advanced Excel skills
  • Experience with Tableau

But we don’t just look for someone based on their skills and expertise.  It’s our connection, acceptance and genuine care for each other that makes REA a great place to work. That means you also need to be:

  • Savvy minded and have curiosity to think a little left of field / outside the box
  • A strong and creative communicator
  • Friendly, approachable and have good relationship management skills
  • An avid contributor to our inclusive culture - we celebrate different perspectives and all play an active role in creating a sense of belonging

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.

We offer:

  • A flexible working environment, meaning we strike the balance of what you need and what works for the business (and yes, our leaders fully understand the benefits of working flexibly)
  • A hybrid approach to the future of work -
  • Generous and flexible parental leave offering for primary and secondary carers
  • Support for your mental and physical health and wellbeing via our Wellbeing Program
  • Because We Care program which includes volunteer leave and community grants, to ensure you have the opportunity to give back to your community
  • Hack Days for you to bring so you can bring your big ideas to life in a supportive learning environment
  • An additional day of leave just for your birthday

Oh, and by the way:

At REA we value diversity and inclusion in all forms. Gender, religion, ethnicity, LBTGIQ+, neurodiversity and so much more. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you've got the must-haves, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.