Feb 28, 2023

HomeMade | Case Manager (Support Partner) | QLD

  • Mable
  • Brisbane QLD, Australia

Job Description

This role is for HomeMade - a related entity of Mable
HomeMade is a related entity to Mable: we operate as a completely separate business but have a shared vision for self-management. HomeMade is transforming home care in Australia through our creative approach, designed to support people in achieving their goals while living at home.

We are an approved provider that specialise in self-management and partner with our customers to create a support plan to meet their needs and optimise their funds. Our approach keeps people in control of their package, funding, and support.

Your Role
Here at HomeMade, your role will be a little different to that of the traditional Case Manager within the Home Care Package (HCP) space. To reflect this, we also refer to these roles internally as our 'Support Partner'.

As HomeMade is all about 'partnering' with and empowering our Customers, you will play an integral part in developing unique and tailored support plans that meet our clients’ needs and goals to live independent, safe and fulfilling lives within their own homes. 

Through the provision of individualised case management (and leveraging on technology), you will build relationships with Customers, their Families and Friends by educating them on self-management options, performing health assessments and supporting the Customers to develop a team of Carers that fit within their budgets and personalised needs.

Given HomeMade is a relatively young business offering something new in the HCP marketplace, you will have the ability to identify opportunities for service innovation and take a proactive approach to implementation whilst the business continues to grow rapidly - and we aren't kidding when we say rapidly.

Some of your responsibilities will include and are not limited to: 
● Providing support with online assessments & recommendations for customers accessing HomeMade services.
● Maintain oversight of customer's care plans and changes in circumstances during their time with HomeMade supporting them to lead more independent lives.
● Develop individual support plans, and provide community resources to ensure quality care.
● Participate in, contribute to and implement quality improvement and risk management in all aspects of service.
● Uphold and deliver services in accordance with the Aged Care Act and Aged Care Quality Standards.
Our ideal candidate
To be successful in this role, you will need to be someone who is passionate about self-management and the space we work in (Home and Community care) whilst wanting to make a difference to peoples’ lives. You will need to have high levels of empathy, impeccable communication skills and the ability to build strong relationships and rapport with our Customers and your Stakeholders. 

As we focus on empowering our Customers, your customer service skills should sit at the heart of all you do - you will need to have the ability to guide, educate and mentor.

Who you will be working with
You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment.

The values we live by
🫶🏼PUT PEOPLE FIRST - People and relationships matter most
🪁 FOSTER FREEDOM - Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions
💖DO THE RIGHT THING - What is fair, honest, open, ethical, and transparent
💡BE BOLD - With a vision to imagine and create a brighter future

Life at HomeMade
🏠 Hybrid set-up - Work remotely or in the office (depending on what suits your circumstance) for a disruptor in the Aged care industry!
👨🏻‍👩🏻‍👧🏻‍👦🏻 We care - Be surrounded by a supportive, family-friendly working environment.
🪴 Keep growing with us - Ongoing career development opportunities.
🎉Floating Public Holidays - Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.
🙋🏼‍♂️ Volunteer day - One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice!
🌴 Wellbeing day - Enjoy a paid day each calendar year to focus on your health and wellbeing.
❤️‍🩹 Employee Assistance Program - A 24/7 service that includes counselling for you and your immediate family.
👨🏻‍👩🏻‍👧🏻‍👦🏻 Improved parental leave - We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.

We are one
As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for! 

Reach Out
One thing about HomeMade is we love to chat and we aren’t ready to give up that human touch. If you have any queries or questions about the opportunity or would like to have a confidential discussion.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.