Feb 20, 2023

Customer Service Manager

  • Bunzl Asia Pacific
  • Erskine Park NSW 2759, Australia
Customer Service

Job Description

  • Key role with a Global Company to lead customer service team
  • Plenty of variety in a fast-paced environment and opportunities to develop your career
  • Unlimited career and development opportunities for a capable people leader


As part of the Bunzl Group, Bunzl Safety is a manufacturing, import and wholesale business, specialising in the provision of reputable, quality, and innovative branded products, including Mack footwear, WS clothing, Beaver lifting & materials handling, Beaver load restraint, B-Safe height safety, onsite services, and Frontier personal protective equipment.


As one of the front-line people in our Bunzl Safety business, you will have a direct influence on the quality and satisfaction levels of our loyal customer-base and suppliers.

Reporting to the Branch Operations Manager, your key responsibilities include leading and managing the customer service team, maximising customer satisfaction and improving efficiencies.

You will assist in identifying internal and external queries and liaise with the key stakeholders to ensure that they are actioned. You will actively be involved in team development and coaching as well as ensure that all administrative tasks are adhered to on a scheduled basis.


You’ll have that same entrepreneurial spirit that we live and breathe here at Bunzl. You’ll be energetic and self-motivated with great attention to detail and a can-do approach to challenges and tasks.   Reliable and enthusiastic, your excellent people skills enable you to negotiate win-win outcomes within timeframes and expectations.

Having worked in a customer service and people leading role, you will already have people and time management skills that have been developed within an office-based environment. Excellent verbal and written communication skills, experience in leading culture change, and high-level multi-tasking are also on your check list.

The other essentials we are looking for are:

  • Confident with ability to lead a team
  • Experience in change management and building a team
  • Ability to create strong working relationships and inspire others
  • Highly motivated and committed to customer service excellence


Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.


With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in Australia that investment is building a sustainable environment for our staff, customers and those who follow.


At Bunzl, we believe that when you join our team, your potential is endless. Because at Bunzl… We believe in you! If you like the sound of this, then we definitely want you on our team.


We are a Circle Back Platinum Employer – we commit to respond to every applicant.


No agencies please