Feb 18, 2023

IT Service Desk

  • Bunzl Asia Pacific
  • Mulgrave VIC 3170, Australia
Information Technology

Job Description


As one of the world’s largest providers of distribution and outsourcing services across the Food Processing, Industrial Safety, Hospitality and Specialist Healthcare sectors, the opportunities we provide our global team of some 21,000 talented people is endless. Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a new day to see new opportunities.



Reporting to the Service Delivery Manager, you will have a direct influence on the quality and satisfaction levels of our internal customers. Your role is vital in delivering an efficient, accurate and timely service through phone and email interactions.


Part of your day-to-day will involve:

  • Resolving IT infrastructure and system issues
  • Responding to employees IT enquiries
  • Actioning inbound calls regarding a variety of our products and services
  • Visit other Bunzl sites to provide guidance and support for users face to face and online


When you join Bunzl, you’re not just joining an organisation, you are joining a family-like environment within a great team. This is a fast-paced environment which delivers variety and challenge at every turn, and for those who are passionate about developing their skills may be able to grow into a Business Analytics or Service Delivery role.



You’ll have that same entrepreneurial spirit that we live and breathe here at Bunzl. You’ll be energetic and self-motivated with great attention to detail and a can-do approach to challenges and tasks. Reliable and enthusiastic, your excellent people skills enable you to negotiate win-win outcomes within timeframes and expectations.


The other essentials we are looking for are:

  • Experience in a similar IT support service role in another large organisation
  • Excellent verbal and written communication skills
  • Strong problem-solving ability
  • A collaborative attitude and ability to work autonomously 
  • Well organised, positive attitude and high energy profile!



Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.



With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in Australia that investment is building a sustainable environment for our staff, customers and those who follow.



At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.



At Bunzl, we believe that when you join our team, your potential is endless. Because at Bunzl… We believe in you! If you like the sound of this, then we definitely want you on our team.


We are a Circle Back Platinum Employer – we commit to respond to every applicant.


No Agencies please.