Feb 15, 2023

Developer Support Lead

  • Canva
  • Manila, Philippines
Information Technology

Job Description

Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 100+ million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Join us and design your future.

About the team
Canva’s Ecosystem Group was formed in 2021, unifying Canva’s developer ecosystem investments, to create an abundant (app and developer) ecosystem that allows each Canva user to have a tailored experience to their needs.

The Ecosystem Partnerships & Developer Success team within the Ecosystem Group is a cross-functional team that handles the entire go-to-market life cycle of Canva’s developer partner ecosystem from identifying and recruiting potential strategic partners to onboarding and supporting our entire indie and strategic developer ecosystem.

We are building out the next-generation developer platform, called the Canva API , to provide developers flexibility in creating innovative app experiences within Canva. We are already working with a number of third-party developers using the Canva API, and you will drive the future of this platform and the corresponding app ecosystem.

About you
The mission of this key member of the Developer Success team in Manila is to report to the Head of Ecosystem Partnerships and Developer Success to manage and mentor the team to ensure Canva provides a delightful experience to developers in onboarding, support inquiries and submission of the applications for inclusion in the Canva App Marketplace.

What you’ll be doing...

  • Leading a team that is actively and creatively supporting our Canva developer ecosystem ensuring timely and delightful support experience
  • Drive the team towards operational efficiency and actively remove blockers that hinders team members from achieving individual and collective goals
  • Collaborate within immediate teams and other customer happiness verticals for cross-team projects and initiatives.
  • Conduct effective coaching, individual or group discussions with members to set clear goals and expectations, monitor performance and provide constructive feedback with action-driven next steps
  • Challenge and stretch team members to help them pursue their career aspirations while maintaining alignment with ecosystem goals
  • Uphold Canva’s core customer first values in order to produce long-term developer loyalty and happiness.
  • Be an authentic Canva Ambassador, fully-equipped to represent Canva across both internal team communications and external customer engagement.

You'll love this role if...

  • You’ve had relevant experience in technical or developer support, ideally leading a support team.
  • You thrive in a customer service centric environment.
  • You are an effective problem-solver and resolve problems to make others feel that their concerns are valid.
  • You have exceptional communication skills, both verbal and written.
  • You can deliver individual results through collaboration and with a team goal in mind.
  • You have self-motivation for growth and learning; can proactively put themself outside of their comfort zone.
  • Adaptability and flexibility; you can tackle blockers and challenges with an open mentality and “what-alternatives-do-I-have” demeanor.
  • You have the ability to context switch and adapt to varied asks from stakeholders.
  • You have patience, empathy and integrity to complement our core values.


  • Competitive salary, plus equity options
  • Healthcare benefits (both through HMO & Medical Allowances)
  • Professional education / Well-being / Social recognition / Home office allowances 
  • Health and well-being programs 
  • Generous leave policy
  • Fun, quirky, and most importantly sponsored social clubs, team events, & celebrations
  • In-house chefs that cook delicious breakfast and lunch for us each day
  • Relocation budget provided for local or international candidates and visa application fees covered
Canva is currently one of Australia's hottest technology startups and has been ranked #1 Australian Workplace in Technology by JobAdvisor for the second year in a row. 

We mean it when we say we want to create a workplace that you love coming to. Our culture is unlike anywhere else and our offices are designed with workspaces for every mood, to help you do great work. At Canva you can be part of a company that is growing rapidly, building a product that users really love.

We have two in-house chefs that whip up amazing breakfasts and lunches for the whole team - check out what's cooking at https://instagram.com/canvalife

Being a force for good
One of our core values at Canva, "Being a force for good" means we are actively working towards a world that isn't just good for a small few, but one that's good for everyone. We believe deeply that bringing together the diversity of thoughts, perspectives, and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.


Working at Canva 

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 

A temporary work from home setup as we prepare to provide a safe environment for Canvanauts who would like to work in the office. Our Future of Work plan is to move towards a hybrid work model (in-office & from home) You and your team can determine your ideal work setup. Whichever works best for you, #KayaSaCanva.
Unique and flexible leaves options: :Recharge and go on your next getaway or simply take time off for yourself through our Vacation Leave, Give back through our Volunteer Leave to help out a charity or NGO of choiceSupport yourself or take care of your loved ones (even your furbabies) through our Sick or Carer’s Leave 
Focus on your own growth and development through our Professional Educational Leave 
An annual Vibe & Thrive allowances for you to spend on anything that supports your wellbeing. Whether it’s a workshop, an electronic stand-up desk, a gym membership, or dinner with a teammate, we encourage you to do what you need to do in order to thrive.
Virtual and in-office wellness and development benefits including Canva University, Employee Assistance Programs, Fitness Classes and more to support your physical, mental, and social wellbeing.
Canva For Good program that matches your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in. 
A variety of Canva clubs that you can join to connect you to fellow Canvanauts with similar interests. From cycling, skincare, pets, to foodies (and the list goes on), we got you covered! Club activities can also be done remotely or in person. 

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.