Feb 07, 2023

People Advisor

  • Mable
  • Sydney NSW, Australia

Job Description

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

Our interview processes are inclusive and will accommodate additional needs when required.

A little about us...
Founded in 2014, Mable has become one of Australia's largest and fastest growing healthtech marketplaces. Our platform is an online community of independent support workers who offer their services directly to people who are seeking aged care or disability support. 

We’re thrilled to have been recognised within AFR’s Fast 100 list in 2021, Deloitte’s Tech Fast 50 2021 Awards and we won the Australian Growth & Australian Technology Growth Company of the Year Award 2020! This is an awesome opportunity to join a thriving scale up whose profit for purpose mission is transforming the aged care and disability support sectors.

Mission: We’re redefining support for disability and aged care in Australia by helping people who are aging or living with disability to connect with independent support people in their community.

Watch this - What we do

Position purpose:

The People Advisor is responsible for delivering a responsive and customer focussed service to employees and leaders within their client groups. 

The role will pair closely with a People Partner (HRBP) and work in close collaboration with talent team members to deliver end to end coordination across the employee lifecycle and first level advisory, as well as support the delivery of company wide people projects.  

What will i be doing?

  • People Advisory
  • Execute on key people operational and administrative requirements throughout the entire employee lifecycle with quality and accuracy
  • Own HRIS data quality and employee record management systems
  • Own the end to end onboarding experience and induction to ensure new Mablers are welcomed and managers are supported to set them up for success 
  • Be the ‘go to’ person for managers and employees on employment contracts / awards / national employment standard interpretation, as well as internal policy and process queries and ‘how-to’ guidance across operations and programs
  • Support managers on low risk employee relations i.e. performance in probation, interpersonal conflict 
  • Support HRBPs in grievances and investigations by preparing paperwork and attending meetings
  • Deliver and manage WHS processes including return to work plans, incident reporting and workplace risk 
  • Lead HR Audit and compliance to ISO requirements and be a risk champion for the People team. 

Continuous Improvement

  • Identify and develop letters, processes and templates needed across the employee life cycle 
  • Research and draft market-leading people policies that go above and beyond legislative requirements and manage their ongoing governance 
  • Deliver key people data and reports to inform decision making and iterate to meet changing business needsIdentify system, process and program improvements to build foundations
  • Contribute to generating solutions and lead implementation working directly with stakeholders. 


  • Work within a cross-functional team to support the development of new programs and improvement of existing programs
  • Contribute to developing internal communications and materials to support launch 
  • Deliver operational requirements of people programs and cyclical events 
  • Support implementation and adoption of programs and create processes to operationalise programs. 

What are we looking for?

  • 2-3 years Human Resource operational experience including liaising with managers to provide advice directly across the employee lifecycle 
  • Proven ability to interpret and apply policies, awards and employment legislation independently, with experience in advising managers on conduct and performance in a way that meets employer obligations 
  • Has done HR process design and documentation  and had exposure to program design across parts of the employee lifecycle
  • Demonstrated experience working with people technologies such as HRIS, survey tools, data analysis tools
  • Strong analytical skills and attention to detail: focussed on delivering accurate data and information, intermediate Excel user (comfortable with large data sets, vlookups, formulas and pivot tables)
  • Ability to work at pace in ambiguous environments, often juggling multiple tasks
  • Execution oriented, with good instincts for anticipating needs and changes
  • Collaborates with people at all levels and across functions and cultures
  • Sound judgement and are able to meet challenges with a sense of calm and confidence
  • Strong verbal and written communication skills. 
Life at Mable
🏢 Sydney CBD Office - Two minutes walk from Town Hall Station, we’ve recently taken over an entire floor of the Hilton Hotel building with state-of-the-art facilities and tools you need to get the job done (hello, #scaleup life).
🏠 Hybrid working model - We love to encourage a healthy balance between team collaboration and home/ family commitments. 
💻 WFH Set Up Allowance - A generous $800 to help you kit out your home office.
💵 Competitive Remuneration - Everyone at Mable contributes to the bigger picture mission so we want you to feel financially rewarded.
❤️‍🩹 Wellbeing & Mental health - We offer floating public holidays and access to our Employee Assistance Program (App + counselling). 
🎂 Time away from our desks to recharge - Enjoy additional days off to celebrate your birthday, support your community by tapping into our ‘volunteer day’ or just have a day to yourself through our ‘wellbeing day’.
✈️ Explore the world - You have the opportunity to work from anywhere in the world for up to 4-weeks each year. 
👨🏻‍👩🏻‍👧🏻‍👦🏻 Family comes first - Make the most of our Paid Parental Leave - a gender neutral policy for primary (14 weeks + super) and secondary (6 weeks + super) carers.
💪🏾 Stay fit - Discounted gym memberships and classes.
🥪 We love to eat - Our pantry and fridges are fully stocked for your convenience. 
🫶🏾 Diversity & Inclusion - We are constantly empowering our employees and creating a culture of greater inclusion. We are endorsed by Work180 as an accredited employer for women in tech.
🏆 Anniversary Awards - Be rewarded through our recognition program with awesome goodies and rewards to celebrate your successes and tenure at Mable.
💗 Accelerate your career - Be a part of one of Australia's fastest growing Marketplaces. We are a scale-up tech-co and our people are a huge part of this. We want all of our Mablers to feel supported in their careers and for Mable to be the place where they can grow to their full potential.

Culture within the Mablehood - Our values
All About People - We put our customers at the centre of everything we do.
Better Together - We are stronger,  better and faster when we work together.
Challenge Openly - Speak up. Candid discussion helps us make better decisions. 
Do The Right Thing, Always - We hold ourselves to the highest standard. What we say and do matters.
CrEate Impact - We are passionate about having an impact.

We are one
We’re endorsed by Work180 which showcases our commitment to our policies, flexible working and inclusion practices for women in tech - visit our page here.

If this role has stood out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to the Mablehood that we are looking for! 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Where to find us online
Instagram - https://bit.ly/3pgAOXk