Feb 01, 2023

HomeMade | Customer Finance Manager

  • Mable
  • Sydney NSW, Australia

Job Description

This role is for HomeMade - a related entity of Mable
HomeMade is a related entity to Mable: we operate as a completely separate business but have a shared vision for self-management. HomeMade is transforming home care in Australia through our creative approach, designed to support people in achieving their goals while living at home.

We are an approved provider that specialise in self-management and partner with our customers to create a support plan to meet their needs and optimise their funds. Our approach keeps people in control of their package, funding, and support.

Your Role
As the Customer Finance Manager you will be responsible for rolling up your sleeves and delivering high-quality financial support and experience to HomeMade Customers.

The role reports directly into the General Manager and you will be tasked with leading a small, yet strong and capable team, whilst driving the function by building out efficient financial processes and procedures, promoting financial control and agency for Customers as well as building strong stakeholder relationships.

The role offers a hybrid working arrangement and will require you to be based in Sydney and work out of our CBD office from time to time.

Some of your responsibilities will include and are not limited to: 
* Responsible for the overall management and processing of HomeMade customers Home care package funding.  
* Lead the debt and collections process for customer contributions (including income tested care fees and personal contributions). 
* Manage the end to end claim process and account balances across external agencies. 
* Promote a solution-oriented approach to solving customer issues. 
* Work closely with the senior management team to advise on best practice approach and processes to deliver a fast and efficient service to customers.
* Lead process improvement initiatives and workflow improvements.
* Engage with product teams to translate the operational process into systems workflows and automations. 
* Support project analysis, validation of plans, and ad-hoc requests.
* Prepare and submit HomeMade’s annual and quarterly regulatory reports. 
* Manage, Develop and retain talent in HomeMade customer finance team.

Our ideal candidate
To be successful in this role, you will need to have prior Financial or Accounting experience whilst also being CPA or CA qualified. As this role requires you to role up your sleeves, you will need to be process oriented and have experience in building out processes. We seek strong leadership skills along with a thirst for producing best-practice customer service. Finally you should have advanced exposure to data manipulation and strong analytical skills across Excel and working with raw data.
Who you will be working with
You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment.

Our teams live out the HomeMade values in all they do towards this:
🫶🏼PUT PEOPLE FIRST - People and relationships matter most
🪁 FOSTER FREEDOM - Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions
💖DO THE RIGHT THING - What is fair, honest, open, ethical, and transparent
💡BE BOLD - With a vision to imagine and create a brighter future

Benefits of Working at HomeMade
🏠 Hybrid set-up - Work remotely or in the office (depending on what suits your circumstance) for a disruptor in the Aged care industry!
👨🏻‍👩🏻‍👧🏻‍👦🏻 We care - Be surrounded by a supportive, family-friendly working environment.
🪴 Keep growing with us - Ongoing career development opportunities.
🎉Floating Public Holidays - Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.
🙋🏼‍♂️ Volunteer day - One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice!
🌴 Wellbeing day - Enjoy a paid day each calendar year to focus on your health and wellbeing.
❤️‍🩹 Employee Assistance Program - A 24/7 service that includes counseling for you and your immediate family.
👨🏻‍👩🏻‍👧🏻‍👦🏻 Improved parental leave - We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.

We are one
As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for! 

Reach Out
One thing about HomeMade is we love to chat and we aren’t ready to give up that human touch. If you have any queries or questions about the opportunity or would like to have a confidential discussion.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.