Jan 25, 2023

Customer Service

  • Bunzl Asia Pacific
  • Torrensville SA 5031, Australia
Customer Service

Job Description

  • Full time position based in Torrensville, SA
  • Plenty of variety in a fast-paced environment
  • Unique opportunity working in the emergency response industry



As part of the Bunzl Group, Fire Rescue Safety Australia (FRSA) specialises in the supply and service of emergency response equipment across the Asia Pacific region.  We are an Industry specialist who consistently strive to provide the most effective and innovative products and services to our clients. When you join FRSA, you’re not just joining an organisation, you are joining a family-like environment who are committed to making a positive contribution to the emergency services industry and the people who choose to protect us.



Reporting to the National Operations Manager, you will have a direct influence on the quality and satisfaction levels of our internal and external stakeholders.


Part of your day-to-day will involve allocating incoming enquiries via email and phone, supporting the sales team with timely and accurate quotes, assisting customers with processing enquiries, overseeing order statuses, as well as supporting the warehouse with general duties and support with contract administration.


We believe in bringing out the best in people. To do that, we offer a competitive salary with annual salary reviews and full on-the-job training. We are passionate about people who are passionate about our business.



Having worked in a customer service role, you will already have strong communication and time management skills that have been developed within an office-based environment. Strong administrative capability and computer literacy, high attention to detail, and high-level multi-tasking are also on your check list.


The other essentials we are looking for are:

  • Prior experience in customer service
  • Highly motivated with confident and pleasant phone manner
  • Ability to grasp technical product range and terminology


The following is advantageous but not essential:

  • Prior experience with PRONTO
  • Knowledge of emergency services industry and products



Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.



With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.



At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.



At Bunzl, we believe that when you join our team, your potential is endless. Because at Bunzl… We believe in you! If you like the sound of this, then we definitely want you on our team.


We are a Circle Back Platinum Employer – we commit to respond to every applicant


No Agencies please.