Jan 20, 2023

Customer Relationship Officer | Community Bank Inglewood | VIC

  • Bendigo and Adelaide Bank
  • Victoria, Australia
Customer Service

Job Description

  • Do more, dream more, become more. Welcome to Bendigo. 

     

    About us 

     

    We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.  

     

    Be the difference. Be part of Bendigo Bank. 

     

    About the role 

     

    Known internally as a Customer Relationship Officer, you will provide a seamless Branch experience by meeting customers end-to-end banking needs across transaction activities, exploring needs and circumstances and providing consumer lending and other financial solutions relevant to their lifestyle. You will demonstrate a high level of ownership which is based on building strong relationships with new and existing customer and the wider community. You will actively engage our customers to explore the best products and services to suit their needs. 

     

    This position is a great career opportunity and will ideally suit someone to further develop their skills in the consumer lending space. 

     

    This position is located at Community Bank Inglewood. The role is Permanent Full-time 76 hours a fortnight. 

    About you 

     

    We’re looking for someone keen to learn and progress in their career. A successful Customer Relationship Officer will bring: 

     

    • Demonstrated ability to achieve sales results through solutions which truly meet the customer’s needs. 

    • Ability to effectively communicate with new and existing customers face to face and over the phone. 

    • The ability to quickly learn new systems and processes. 

    • A high level of Banking Product knowledge, including Transactions Accounts, Insurance, Term Deposits and Credit Cards. 

    • Experience in consumer lending and the banking and finance industry - a plus but certainly not essential  

     
    Why us? 

     

    There's so much more to a career with Bendigo Bank than just banking. You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank. 

     

    To find out more about our Retail Banking roles visit - https://careers-ext.bendigoadelaide.com.au/branch-network.   

     

    At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process. 

     

    If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now. 

     

    Please note: Screening and interviews may commence prior to closing date.  

    Further Information 

     

    Please note, all internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application. Please contact the Manager of this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process. 

     

    Michael Prowse

    P: 03 5438 3500   E: michael.prowse@bendigoadelaide.com.au