Jan 20, 2023

Customer Relationship Officer | Community Bank Galston, NSW

  • Bendigo and Adelaide Bank
  • Sydney,New South Wales
Customer Service

Job Description

Do more, dream more, become more. Welcome to Bendigo.

About Us

We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.  

Be the difference. Be part of Bendigo Bank.

About the role 

Known internally as a Customer Relationship Officer, and affectionately referred to as a CRO; the role provides a high standard of professional service that explores the customer’s needs and circumstances and provides consumer lending and other financial solutions relevant to their lifestyle.  You will demonstrate a high level of ownership which is based on building strong relationships with new and existing customers and the wider community.   

The successful candidate will closely support the Branch Manager in developing and coaching team members to understand our products and services and to provide quality referrals.   

This position is a great career opportunity and will ideally suit someone to further develop their skills in the consumer lending space. 

This position is located at Community Bank Galston, NSW, is a Permanent Position working Full time hours of 76 per fortnight.

About you 

We’re looking for someone keen to learn and progress in their career. A successful Customer Relationship Officer will bring: 

  • Demonstrated ability to achieve sales results through solutions which truly meet the customer’s needs. 
  • Ability to effectively communicate with new and existing customers face to face and over the phone. 
  • A high level of Banking Product knowledge, including Transactions Accounts, Insurance, Term Deposits and Credit Cards (advantageous).
  • The ability to quickly learn new systems and processes. 
  • Experience in consumer lending and the banking and finance industry - a plus but certainly not essential  

Why us?

There's so much more to a career with Bendigo Bank than just banking. You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank. 

To find out more about our Retail Banking roles visit - https://careers-ext.bendigoadelaide.com.au/branch-network.   

At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process. 

Further Information 

Please review the Position Description: Download File Customer Relationship Officer PD_Community Bank_May 2022.pdf

If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now. 

Please note: Screening and interviews may commence prior to closing date.