Jan 19, 2023

Process Improvement Specialist

  • Bendigo and Adelaide Bank
  • All Locations

Job Description

About the role

Based at any of our head office locations, this permanent, full time Process Improvement Specialist Role forms part of a function that reports to the Chief Operating Officer and will form a key influence in the Operational Enablement Function that focuses on supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and improving the employee experience.

The Operational Enablement team also provides insights to enable leaders to manage their capacity in line with workload requirements, review standard work-practices and take a future view on the management of the workforce

You will provide expert advice and thought leadership in process improvement skills and implementation of process improvement tools. The role is highly diverse and may include supporting business SMEs to manage their own process improvement projects, developing process improvement tools or reviewing existing processes to identify potential improvement opportunities.

You will work closely with the Process Improvement Leads and business SMEs to review deliver on improvement projects. You will also work closely with the Process Architecture & Framework Lead to identify opportunities to improve the Process Architecture Framework or process improvement tools and with capacity management to map and track benefits to resources. Beyond that, the role will work broadly across the organisation to support process mapping activities within business units.

This role will require flexible working hours to meet business needs and interstate travel as required.

About you

To be successful in this role you will have:

  • Previous experience in implementation of process improvement projects
  • Demonstrated experience as a process expert in the financial services field
  • Demonstrated ability to manage complex projects
  • Demonstrated ability to develop templates and tools which are used across an enterprise
  • Deep understanding of process improvement concepts
  • Skills in relation to process data analytics
  • Highly advanced skills in communication and engagement
  • Strong attention to detail and accuracy
  • Strong understanding of workflow systems

How to apply 

If you are interested in this opportunity, please apply online with your CV and cover letter.

Position Description: PD Process Improvement Specialist (2).pdf

For a confidential discussion about what this opportunity can mean for you, please contact Crystal McNabb on crystal.mcnabb@bendigoadelaide.com.au

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

All internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application. Please contact the Recruitment Advisor managing this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

It is a condition of employment with the Bank that you are double vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.