Jan 12, 2023

People Partner (HR Business Partner)

  • Mable
  • Sydney NSW, Australia

Job Description

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

Our interview processes are inclusive and will accommodate additional needs when required.

A little about us...
Founded in 2014, Mable has become one of Australia's largest and fastest growing healthtech marketplaces. Our platform is an online community of independent support workers who offer their services directly to people who are seeking aged care or disability support. 

We’re thrilled to have been recognised within AFR’s Fast 100 list in 2021, Deloitte’s Tech Fast 50 2021 Awards and we won the Australian Growth & Australian Technology Growth Company of the Year Award 2020! This is an awesome opportunity to join a thriving scale up whose profit for purpose mission is transforming the aged care and disability support sectors.

Mission: We’re redefining support for disability and aged care in Australia by helping people who are aging or living with disability to connect with independent support people in their community.

Watch this - What we do

Position purpose 

The People Partner (HR Business Partner) will closely support and advise leaders on people strategy and operations within their client groups, whilst driving continuous improvement projects and people programs that set Mable up for scale.
The People Partner will be the partner for our Growth, Finance, Operations, Customer Operations departments, as well as a start up business that is part of the Mable Group, HomeMade. The role will pair closely with a People Coordinator/ Advisor and work in close collaboration with talent team members to deliver end to end support to their client groups.


Key Responsibilities

  • People Partnering -  A key point of contact to partner with and advise people managers on a broad variety of strategic and operational HR matters (resourcing, performance, reward, talent planning, recognition, diversity, engagement, terminations, wellbeing, retention etc.).
  • Partners with Executive Leaders of the departments you support to assess the business, processes, concerns, and challenges and ensure integrated People solutions and strategies are aligned to business needs
  • Coaches and guides managers to develop their people management skills
  • Support leaders to manage employee relations i.e. poor performance, grievances, return to work including leading investigations, preparing conversation guides and paperwork, attending meetings and putting forward recommendations of outcomes
  • Support business transformation initiatives and projects, identifying the need for change and directing the implementation of and adaptation to new or changing structures
  • Raise awareness of any possible retention risks within the department, propose and implement solutions to address these, in alignment with our overall People strategy and values
  • Raise awareness of any issues affecting employee engagement and work with managers and the broader HR team in a proactive way to address these
  • Continuous Improvement  - Identifies opportunities for improvement in HR processes, procedures and policiesOptimises operational processes, workflows and tools, focusing on continuous improvement and the aim of implementing efficiencies, automation, scale and self-serve solutions
  • Identifies people policy framework and requirements and develop policies and procedures from scratch
  • Identifies and implements suitable systems and processes across HRIS, culture and engagement
  • Develops and creates reports, detailing people metrics to drive people related decisions. 
  • Programs  - Researches and benchmarks People initiatives and practices to form a view on priorities to deliver
  • Works within a cross-functional team to develop staff engagement by building first time initiatives such as hybrid ways of working, inclusion, retention etc
  • Manages internal communications and change management on people related programs and announcements
  • Drives and delivers the rollout and implementation of projects and programs 
  • Works collaboratively with the People team and business to ensure integration and execution of initiatives at manager and team member levels. 

Key Relationships

  • Internal Stakeholder - Interaction 
  • People Managers including Executive Leaders - Key point of contact for problem solving and advice across a range of people matters and programs 
  • People team (People Partnering and Talent) - The role sits within the People team which is currently a team of 7 with a strong requirement for collaborating to maximise outcomes
  • Employees - Build trust and assist employees 
  • External Stakeholder - Interaction
  • HR System providers and consultants  - Engage with providers on solutions, brief on Mable’s needs and review proposals presented to form a view on suitability to implement 
  • Subject matter consultants - Engage with external experts as required for technical advice and guidance i.e. legal, tax, 

Skills, Knowledge and Experience

  • You will bring with you experience across both advisory and operations. With well-developed knowledge across an employee's lifecycle, you will have the ability to think critically, at pace and propose practical solutions that are aligned with our people strategy while filling the gap with immediate short-term solutions. Minimum 5 years as a Senior People Advisor, HR Generalist or People Partner working as a direct contact for client groups across the full employee lifecycle
  • Background working with tech startups or in growth and scaling environments is preferred
  • Experienced with agile ways of working and delivering in cross functional teams
  • Experienced in performance management and employee relations with a pragmatic and balanced approach that brings together technical knowledge, business context and values
  • Experience with interpreting and applying a wide range of policies, awards and employment legislation Proven capabilities advising managers and staff on conduct, performance management, and grievances
  • Ability to think strategically (beyond just the here and now), and synthesise a lot of information to come up with practical solutions with tangible impact, using a broad understanding of HR functions including learning, reward, organisational design and inclusion.
  • A natural coaching attitude and approach and can balance working individually and autonomously with working in and alongside cross-functional teams — you’re comfortable being part of a team, leading projects, or owning things end to end; whatever the job calls for!
  • Strong organisational skills and a self starter with a high degree of judgement and ability to juggle a diverse range of priorities
  • Ability to collate and interpret data and determine key areas of focus at both the department and organisational level, advanced Excel skills 
  • Enthusiasm and demonstrated ability to research and build policies, programs and ideas from scratch. 
  • Strong verbal and written communication skills. 


Life at Mable
🏢 Sydney CBD Office - Two minutes walk from Town Hall Station, we’ve recently taken over an entire floor of the Hilton Hotel building with state-of-the-art facilities and tools you need to get the job done (hello, #scaleup life).
🏠 Hybrid working model - We love to encourage a healthy balance between team collaboration and home/ family commitments. 
💻 WFH Set Up Allowance - A generous $800 to help you kit out your home office.
💵 Competitive Remuneration - Everyone at Mable contributes to the bigger picture mission so we want you to feel financially rewarded.
❤️‍🩹 Wellbeing & Mental health - We offer floating public holidays and access to our Employee Assistance Program (App + counselling). 
🎂 Time away from our desks to recharge - Enjoy additional days off to celebrate your birthday, support your community by tapping into our ‘volunteer day’ or just have a day to yourself through our ‘wellbeing day’.
✈️ Explore the world - You have the opportunity to work from anywhere in the world for up to 4-weeks each year. 
👨🏻‍👩🏻‍👧🏻‍👦🏻 Family comes first - Make the most of our Paid Parental Leave - a gender neutral policy for primary (14 weeks + super) and secondary (6 weeks + super) carers.
💪🏾 Stay fit - Discounted gym memberships and classes.
🥪 We love to eat - Our pantry and fridges are fully stocked for your convenience. 
🫶🏾 Diversity & Inclusion - We are constantly empowering our employees and creating a culture of greater inclusion. We are endorsed by Work180 as an accredited employer for women in tech.
🏆 Anniversary Awards - Be rewarded through our recognition program with awesome goodies and rewards to celebrate your successes and tenure at Mable.
💗 Accelerate your career - Be a part of one of Australia's fastest growing Marketplaces. We are a scale-up tech-co and our people are a huge part of this. We want all of our Mablers to feel supported in their careers and for Mable to be the place where they can grow to their full potential.

Culture within the Mablehood - Our values
All About People - We put our customers at the centre of everything we do.
Better Together - We are stronger,  better and faster when we work together.
Challenge Openly - Speak up. Candid discussion helps us make better decisions. 
Do The Right Thing, Always - We hold ourselves to the highest standard. What we say and do matters.
CrEate Impact - We are passionate about having an impact.

We are one
We’re endorsed by Work180 which showcases our commitment to our policies, flexible working and inclusion practices for women in tech - visit our page here.

If this role has stood out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to the Mablehood that we are looking for! 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Where to find us online
Instagram - https://bit.ly/3pgAOXk