Jan 03, 2023

Technical Business Analyst

  • Bendigo and Adelaide Bank
  • Bendigo,Melbourne,All Locations

Job Description

  • Join the Better Big Bank on a 12 Month Maximum Term Contract
  • One of Australia's Biggest Banks - A top 100 ASX listed Company
  • Benefits includes flexible working, learning programs & discounts on banking

About us

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it. 

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

Our time is now. We are challenging the status quo and we're excited about our future!

About the role

This Role is a part of the Customer Data Platforms Service which operates under the Customer and Data Enablement Practice. The Practice drives the enabling capabilities to onboard and connect with our customers, and the modernisation and simplification of our data ecosystem to enable us to derive value from our data. The Practice relies on number of Services to enable the execution of this strategy.

You will be a member of a cross functional team (squad) and will work with various stakeholders and business SMEs to elicit and validate needs and requirements for changes to business processes, policies and information systems. As a member of an agile team, you will work to understand business problems and opportunities and are responsible for translating these into user stories and acceptance criteria to support development of business solutions enabling the organisation to achieve its objectives.

You may take on the functional role within the team of Iteration Management, coordinate Chapters or Guilds and aid junior team members.

In this role, you’ll get to:

  • Facilitate and participate in workshop activities as required
  • Work with SMEs and business stakeholders to ensure a full understanding of their requirements and to ensure solutions are focused on the Groups strategy
  • Work with stakeholders / SMEs to understand the customer perspective, internal business perspective and to deliver a positive customer experience
  • Focus on customers’ needs to drive behaviours and outcomes. With user experience at the forefront of every solution
  • Work through a task, initiative, or project to ensure completion to achieve successful outcomes
  • Open to new ideas to ensure ongoing focus on continuous improvement

About you

You will have Business analysis experience and experience using agile tools (eg. JIRA, Confluence, Trello)

To be successful in the role you will have:

  • Experience with Business Process Re-engineering / improvement techniques (eg Lean, TQM, Six Sigma) desirable
  • Significant experience interacting with Senior Management
  • Project Management / Business Architecture experience is desirable
  • Banking, finance, accounting or information technology industry experience
  • CRM experience (Oracle, Microsoft or Salesforce) is desirable

Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Working with us opens the door to a whole lot more than a fee free account. Get real benefits, work life balance and flexibility. We offer various leave benefits as well as banking benefits which can you give cash back in your pocket, shopping discounts, novated leasing options and we can support financially if you wish completed further studies.

Bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Be quick to apply! Applications will be reviewed as they are received and may close before the listed closing date.