Dec 30, 2022

Technical Account Manager

  • Canva
  • London, England, United Kingdom

Job Description

Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 100+ million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Join us and design your future.

The role:

The Implementation Specialist (Technical Account Manager) will work as a member of the Sales and Success team and partner with multiple teams to streamline the SSO client onboarding and user workflow experience. This position will be responsible for onboarding clients with their SSO integration, providing SSO technical support to clients, documenting all SSO workflows for clients, training our Sales and Success Team (Enterprise and Education) on SSO use case scenarios, and partnering with the SSO Engineer team to serve as the voice of the customer and improve the process.

In this role, you'll get to:

  • Assist clients with SSO integration and SCIM provisioning
  • Advise and guide clients through resolution of technical issues
  • Create detailed client-facing documentation:
  • step-by-step guides on how to implement SSO across multiple Identity Providers
  • User workflow experience for each use case
  • FAQs
  • Train team members on SSO, user workflow experience, and provide updates
  • Collaborate with SSO Engineering team to provide client feedback that will help shape the product roadmap
  • Lead product beta programs and collaborating with Product on launches
  • Provide customer service and remote support service and apply problem-solving skills
  • Work in a team environment and assist team members on various issues
  • Provide other ad hoc support and duties as assigned, including customer-facing Onboarding activities and sharing standard processes

What we're looking for:

  • You're able to effectively communicate with internal partners and external customers
  • Deep knowledge and experience with SAML 2.0 and SCIM provisioning
  • Experience and working knowledge with Okta, Azure AD, ADFS, Duo, Ping Identity, GSuite, OneLogin, Atlassian (Confluence, JIRA)
  • Experience with Administration of IDP of at least one technology
  • Experience with general security/protocols, MFA implementation and support
  • Experience in a customer facing position daily
Working at Canva 

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 

Flexible hours and a hybrid working model which values work-life balance and gives you the option to choose how you best work 
Equity options to be truly a part of the Canva journey Unique and flexible leave so you can recharge, give back, support others or focus on your own professional development
Our very own Canva University, internal coaching and Employee Assistance Programs to help you be your best self
An annual Vibe & Thrive allowance for you to spend as you choose on personal education, wellbeing, home office and social connection. You know better than anyone how to Vibe & Thrive! 
Virtual and in-office clubs, events and celebrations for you to connect with your teammates
Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in
Support for family and carers including a parental leave policy that prioritises inclusivity recognises the diverse representations of modern families

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.