Dec 23, 2022

HomeMade | Customer Finance Specialist

  • Mable
  • Sydney NSW, Australia

Job Description

This role is for HomeMade - a related entity of Mable
HomeMade is a related entity to Mable: we operate as a completely separate business but have a shared vision for self-management. HomeMade is transforming home care in Australia through our creative approach, designed to support people in achieving their goals while living at home.

We are an approved provider that specialise in self-management and partner with our customers to create a support plan to meet their needs and optimise their funds. Our approach keeps people in control of their package, funding, and support.

Your Role
An exciting opportunity exists for a full-time permanent Customer Finance Specialist to join our Customer Finance team; helping support to people in the Great Sydney region. 

Reporting directly to the Customer Finance Manager, you will be responsible for leading the delivery of high quality support and experience to HomeMade customers by fostering good relationships with customers, and their support network while providing consultation, advice and case management support.

Some of your responsibilities will include and are not limited to: 
* Work across accounts receivable and accounts payable function.
* Reconciling and claiming of customer funds through PRODA. 
* Setting up and closing customer accounts including preparing exit statements and reporting final figures according to government regulations.
* Set up and manage Customers’ personal and government contribution accounts. 
* Manage the funding transfer requirements in and outboard switching customers. 
* Perform regular audits on customer files to review finance and package management, funding and financial requirements Support HomeMade customers through proactive and reactive communications via multiple channels.
* Work closely with the Support Partners and Service & Support team to respond to account enquiries, feedback and complaints in a clear, concise and timely manner.
* Processing customer reimbursements with precision and efficiency.

Please note, this is a Hybrid role and will require you to work out of our Sydney CBD Office from time to time.

Our ideal candidate
To be successful in this role, it is a requirement that you are an Australian Citizen/ Resident with a Bachelor Degree as a minimum. Ideally you will have strong, written and spoken communication skills and be able to demonstrate your ability to, listen, empathise, acknowledge, explain complex theories and create mutual understanding with a range of stakeholders within and external to HomeMade. Prior experience working in finance and with CRM systems is ideal. 
Who you will be working with
You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment.

Our teams live out the HomeMade values in all they do towards this:
🫶🏼PUT PEOPLE FIRST - People and relationships matter most
🪁 FOSTER FREEDOM - Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions
💖DO THE RIGHT THING - What is fair, honest, open, ethical, and transparent
💡BE BOLD - With a vision to imagine and create a brighter future

Benefits of Working at HomeMade
🏠 Hybrid set-up - Work remotely or in the office (depending on what suits your circumstance) for a disruptor in the Aged care industry!
👨🏻‍👩🏻‍👧🏻‍👦🏻 We care - Be surrounded by a supportive, family-friendly working environment.
🪴 Keep growing with us - Ongoing career development opportunities.
🎉Floating Public Holidays - Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.
🙋🏼‍♂️ Volunteer day - One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice!
🌴 Wellbeing day - Enjoy a paid day each calendar year to focus on your health and wellbeing.
❤️‍🩹 Employee Assistance Program - A 24/7 service that includes counseling for you and your immediate family.
👨🏻‍👩🏻‍👧🏻‍👦🏻 Improved parental leave - We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.

We are one
As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for! 

Reach Out
One thing about HomeMade is we love to chat and we aren’t ready to give up that human touch. If you have any queries or questions about the opportunity or would like to have a confidential discussion.