Dec 09, 2022

Sales Systems Administrator

  • Canva
  • Austin, Texas, United States

Job Description

Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 100+ million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Join us and design your future.

About the Team
The B2B Sales Systems Team enables continuous improvements to the application and supports our Product, Marketing, Sales, Finance and Legal business partners. We evaluate, implement and administer the technology stack that support the Sales and Marketing processes; e.g. lead generation, lead nurture, quote to cash, sales & marketing analytics, etc. This role will support the various teams within Sales and Marketing to make sure our users are getting the most out of Salesforce and related tools.

What You'll Do:

  • Administration of the production and sandbox Salesforce environments; responsibilities include configuring profiles, roles, security settings, sharing rules, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
  • Monitor and maintain security across the Salesforce platform. Enforce Information Security policies in Salesforce to restrict access of data and system processes to authorized users.
  • Monitor and optimize Salesforce configuration to maintain peak system performance.
  • Apply best practices across Salesforce environments to ensure maximum uptime, data quality and optimized Salesforce response time.
  • Perform trend analysis, and develop action plans for improving SLAs and reducing case volume and problems.
  • Incident troubleshooting, resolution and technical root cause analysis to permanently resolve problems.
  • Build and maintain best processes to support admin functions such as user onboarding, security audits, system monitoring, reporting & analytics.
  • Assist in Sales systems onboarding training sessions for new hires.
  • Assist the team to build test scenarios and testing of the system for new changes.
  • Help create and maintain both team facing and technical documentation.
  • Update and build solutions with declarative automation (workflow rules, process builders, flows)
  • Actively support our end users in daily tasks as needed (troubleshooting, data fixes, ownership transfers, etc)
  • Ensure that our Salesforce organization is up to date with the latest releases.
  • Onboard and off-board users within Sales systems; i.e. Salesforce, Outreach, Sales Navigator, LeanData, Catalyst.
  • Help maintain data cleanliness throughout the Sales systems via record clean ups, deduplication, validation rules, and automations.
  • Regular audits of roles, profiles, security settings, sharing, and permission sets to ensure our organization is secure.

Who You Are:

  • A Salesforce Certified Administrator (preferred)
  • 2 years+ of experience as a Salesforce Administrator and experience using the Salesforce platform.
  • Strong technical knowledge of Salesforce administration and configuration.
  • Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
  • A meticulous attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
  • You enjoy learning new technologies and want to continue growing your Salesforce skill set.
  • You’re a self-starter with strong initiative and problem-solving skills – and an all-around positive attitude.
  • You have high personal integrity and a commitment to sound, ethical, moral and legal business standards and practices.
  • Ability to take on multiple projects at once while prioritizing your time.
  • Excellent communication and organizational skills.
  • Demonstrated ability to execute tasks with minimal guidance.
  • Critical thinker with creative solutions to solve challenges and meet business requirements.
Working at Canva 

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 

Competitive health benefits plans to support you and your wellbeing 
Equity packages to truly be a part of the Canva journey 
401(k) retirement plan with company contribution to support you
Hybrid work model (in-office & from home)
Flexible leave so you can recharge, give back, support others or focus on your own professional development.
Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development.. because you know what you need to Vibe and Thrive, better than anyone.
Virtual and in-office wellness benefits including Canva University, Employee Assistant Programs and Fitness & Meditation Classes.
Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in.  

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.