Dec 06, 2022

Team Leader BCMT - QLD Nth

  • Bendigo and Adelaide Bank
  • Queensland, Australia

Job Description

Do more, dream more, become more


  • Join an organisation with strong values, a community focus and a great culture
  • Based in one of our North QLD offices
  • Combine your business banking knowledge with your leadership experience/aspirations


About the role

This position is known internally as Team Leader, Business Customer Management Team.  Our Business Customer Management Teams (BCMTs) provide fulfilment operations support to our Business Bankers with the team consisting of Analysts, Associates and Senior Associates who support a localised hub of Business Bankers and customers by completing financial analysis, credit papers, annual reviews and the end-to-end loan application process.

As the Team Leader of our QLD North, you will report to the State Lead  and manage the QLD North Team.  Your key focuses will be:

  • Leadership: 1-on-1’s, training new staff, on-going coaching, performance management
  • Workflow management: Allocate work using a real time management program (ActiveOps), manage escalations, planning and reporting
  • Stakeholder engagement: Regular meetings with the bankers and sales teams to discuss pipeline, risk and issues
  • Our customers: ensure efficient and amazing service and a consistent one-way-same-way experience for our customers


As part of our QLD team, you can be based in Rockhampton, Cairns or Mackay. This is a full time, permanent position. 


Does this sound like you?

We are looking for a people leader with the right business banking experience to be able to train the team, have robust conversations with internal stakeholders and jump in and assist where needed.  This role also needs someone with a people first focus: able to get good outcomes for both customers and your team.  The skills vital to this role are:

  • Leadership; an unwavering focus on people capability and development and ability to coach and lead to achieve outstanding performance
  • A strong customer focus and drive
  • Extensive knowledge of Business Banking lending policies, procedures, products, services and systems
  • A demonstrated performance focus – able to work in a busy and deadline oriented environment
  • Ability to collaborate at a state level to achieve strategic outcomes.


About Bendigo Bank

Bendigo Bank has a unique position in the Banking and Finance industry: we are a trusted brand with a (really!) high Net Promoter Score and the time is right for growth as businesses reconsider the sort of bank they want to partner with.

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it. 

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

Our time is now. We are challenging the status quo and we're excited about our future!


Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.



To find out more about our Business Banking Transformation please visit:


It is a condition of employment with the Bank that you are fully vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.