Join an exciting, engaging and diverse team where no day is ever the same
Bring your passion for people and enthusiasm to provide excellent customer service
Be part of one of the core functions of REA
An Australian start-up success story we're quietly proud of.
From a garage in Melbourne to the global stage is an achievement we're humbled by. Our idea to put pictures of houses on the internet has blossomed since 1995, and we now have businesses across Australia, India and North America.
Our purpose is to change the way the world experiences property. No matter where you're at on your property journey, we're here to help on every step - whether that's buying, selling, renting or renovating.
Some of our brands include realestate.com.au, realcommercial.com.au, Flatmates.com.au, Proptrack.com, Smartline.com.au and Mortgage Choice.
We’re proud to have been named Australia’s 4th Best Workplace for the second year running. This recognition is a great proof point of our unique and special culture. A culture that is driven by our people, our values, and our commitment to making a difference in the community.
What we’re doing…
We are on the hunt for customer service enthusiasts to express their interest in joining our team.
The Customer Support Consultant is the front-line customer service interface for REA Group’s customers, consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers. You will help us with a wide range of enquiries, from helping our users navigate our systems, to responding to phone, email and web chat-based enquiries. If you have the drive to learn we will provide you with the training and support to thrive.
What you’ll be doing...
Resolving enquiries with our customers via phone, email and web chat in an empathetic, professional and timely manner
Balancing customer demand and multi-tasking in a fast-paced customer contact environment
Working as part of a high performing team, driving for performance excellence
Communicating with colleagues across all levels of the organisation, influencing to find the best customer outcome
Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
Providing thoughtful and insightful feedback to improve REA products and services
The digital stuff, being tech-savvy comes naturally to you. We use a variety of systems, such as Zendesk and Slack (previous experience with these would give you bonus points)
We're looking for people who can bring the following...
Runs on the board: experience in a customer facing environment that is fast-paced and ever changing
Exceptional communication skills with demonstrated ability to deliver a service that promotes customer loyalty and advocacy
Strong customer centricity, the ability to showcase your resilience when dealing with challenging situations
Ownership: taking accountability for the customer experience and displaying a continuous improvement mindset
A high level of problem resolution skills to resolve customer enquiries in a timely manner through strong analysis and decision making
Someone who is tech savvy, loves to work in a digital environment and is keen to learn new things
A team player: the ability to support others while having a bit of fun!
Minimum 12-month commitment to the role
But we don’t just look for someone based on their skills and expertise. It’s our connection, acceptance and genuine care for each other that makes REA a great place to work. That means you also need to be:
Savvy minded and have the ability to think a little left of field / outside the box
Friendly, approachable and have strong relationship management skills
An avid supporter of our fully inclusive culture - we celebrate difference and ensure that everyone belongs
The REA experience…
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
Onsite/online health and wellbeing programs, including yoga and meditation classes
Because We Care program which includes volunteer leave and community grants, to ensure you have the opportunity to give back to your community
Hack Days so you can bring your big ideas to life
An additional day of leave just for your birthday
A flexible working environment meaning we strike the balance of what you need and what works for the business (and yes, our leaders fully understand the flexible working policy)
A hybrid approach to the future of work - https://www.rea-group.com/blog/the-way-we-work-at-rea-a-hybrid-approach/
Industry leading gender-neutral parental leave
Oh, and by the way:
At REA we value diversity and inclusion in all forms. Gender, religion, ethnicity, LBTGIQ+, neurodiversity and so much more. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you've got the must-haves, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?