Nov 16, 2022

Senior Manager Standard Workforce Practices

  • Bendigo and Adelaide Bank
  • All Locations

Job Description

About the role

Based at any of our head office locations, this permanent, full time Senior Manager Standard Workforce Practices Role will form part of a unit that reports to the Chief Operating Officer and will be a key influence in the Operational Enablement Function that focuses on supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and improving the employee experience.

The Operational Enablement team also provides insights to enable leaders to manage their capacity in line with workload requirements, review standard work-practices and take a future view on the management of the workforce.

As the Senior Manager Standard Workforce Practices, you will provide strategic direction to the team across the enterprise to support our businesses and provide consistent ways of working and uplifting our operational capabilities. This is completed through short and longer term forecasting such as capacity management workforce planning, and workforce productivity, ensuring alignment in approach across all operational business units. You will be responsible for ensuring that resourcing across Bendigo Bank is allocated appropriately, is responsive to changes in workload, capability and system and or technology changes. Furthermore, you will be responsible for creating consistent ways of working and supporting operational teams to uplift capability.

You will work closely with other members of the Operational Enablement to review opportunities to support Bendigo Bank to become more productive and efficient. The role will also work across all business units, particularly with the Senior Management team to understand their requirements, standardise delivery approach and support productivity implementation.

This role will require flexible working hours to meet business needs and interstate travel as required.

About you

To be successful in this role you will have:

  • Deep understanding of concepts relating to workforce capacity and data analytics
  • Strong operations management knowledge
  • Ability to understand and make decisions on shot and longer-term planning to make optimised decisions across enterprise
  • Understanding of operational practices and how to implement and standardise
  • Knowledge on capability uplift to support embedding programs
  • Extensive Leadership experience bridging strategy and execution
  • Experienced leader who can build highly collaborative and successful teams
  • Understanding of the channels and markets the Bank operates in
  • Understanding of legal and regulatory environment for Financial Services including the Employee Bargaining Agreements
  • Experience in leading and embedding change

How to apply 

If you are interested in this opportunity, please apply online with your CV and cover letter.

Position Description: PD Snr Mgr Standard Workforce Practices (3).pdf

For a confidential discussion about what this opportunity can mean for you, please contact Crystal McNabb on

Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!

All internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application. Please contact the Recruitment Advisor managing this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

It is a condition of employment with the Bank that you are double vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.