Oct 13, 2021

Content Writer - Customer Happiness Team

  • Canva
  • Manila

Job Description

We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.  
 
About Us
At Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 
 
Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.
 
Canva’s Customer Happiness team is the face of a platform used by millions of people every day. With over 20 million active users, we strive to make each and every customer happy. The team interacts with our users to provide and process information in response to inquiries, concerns and requests about Canva and its features. Customer happiness is what gets us up in the morning! Our aim is to provide excellent customer service and to promote this idea throughout the organization. 
 
About the role
 
Canva focuses on building a great user experience, and part of that is great support. Our User Voice Group is the home of customer support at Canva. As a content writer, you will be responsible for crafting useful and relevant help content so people find an answer to their questions. This content might appear across our help touchpoints, including the Help Center, Assistant and chatbot.

About you

  • You’re an experienced web content writer who is passionate about great content and how it contributes to an amazing user experience and enables the growth of the product.
  • You have an understanding of UX writing principles including how to use research to make decisions about what content to write and how to structure it. 
  • You’re able to research, write and deliver high-quality content that meets the needs of our users around the world and is written in Canva’s tone of voice.
  • You understand SEO best practices as applied to content writing.
  • You’re able to collaborate with other teams and groups to identify content opportunities and gaps, and to keep content up to date.  
  • You have experience publishing content using a content management system (CMS).
  • You have excellent interpersonal and communication skills and are self-motivated and well organized.

What you’ll learn …

  • The growth mindset that has allowed Canva to reach 60 million monthly active users.
  • How to analyze data in order to measure the impact of your content.
  • How to experiment with different approaches, to see what is most effective. We pride ourselves on being agile and flexible.
  • Digital marketing principles.
  • The inner workings of Australia’s fastest-growing startup.

What we look for ...

  • At least 4 years professional content writing experience.
  • Proven understanding of digital marketing specifically in relation to content and email marketing.
  • Understanding of UX writing principles.
  • Ability to write and deliver high-quality content for multiple channels and mediums in a timely manner.
  • Demonstrate versatility of writing styles that appeal to various target markets.
  • Very collaborative and solution-focused approach when working with teams and groups.
  • Able to work autonomously in content execution
  • Passionate about great content and how it contributes to an amazing user experience and enables growth of the product.
  • Good understanding of how to read data to map out customer journeys and touchpoints.
  • Excellent interpersonal and communication skills.
  • Self-motivated and well-organized.
 

What you'll love at Canva...

  • Competitive salary, plus equity options
  • Free meals every day! We have talented In-house chefs that cook delicious breakfast and lunch for us everyday.
  • Gym membership allowance
  • Professional education allowance
  • Mental health benefit through employee assistance program.
  • Competitive HMO and Leave benefits
  • Sponsored social clubs and team events
  • Countless fun and quirky celebrations
  • Work in one of the coolest office in Makati! (WFH Until prior Notice)
Canva is currently one of Australia’s hottest technology startups and has been the ranked #1 Australian Workplace in Technology by JobAdvisor for the second year in a row. 
 
We mean it when we say we want to  create a workplace that you love coming to. Our culture is unlike anywhere else and our offices are designed with workspaces for every mood, to help you do great work. At Canva you can be part of a company that is growing rapidly, building a product that users really love.
 
Go play with Canva! - Sign up for an account (it's free!)
Follow us on CanvaLife or our hashtag #Canvalife to know more how it is like to work with us!
How we hire? Here are the steps: https://www.canva.com/careers/how-we-hire/
How we act: Canva Values
What does the media say about Canva? Check out CNN, SpotPH, SparkUp & Canva press
 
Being a force for good
One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.
 
We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.