Oct 12, 2021

Practice Operations Manager

  • Bendigo and Adelaide Bank
  • Adelaide,Bendigo,Brisbane,Ipswich,Melbourne,Perth,Sydney,All Locations,Remote

Job Description

  • Join one of Australia's biggest banks - A top 100 ASX listed Company
  • Work from any of our corporate offices across Australia and work from home
  • Flexible working arrangements - find a way that works for you


About us 

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it.

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

Our time is now. We are challenging the status quo and we're excited about our future!

About the role

The Lending Practice has primary responsibility for supporting and transforming the lending capabilities of the Bank. We are modernising the end-to-end lending platform right from the time our customers begin an application through credit assessment to how their documentation is managed, and loans are settled. We are uplifting our systems to speed up the lending process reducing manual work through automation and straight through processing. Our goal is to support operational changes that allow our staff to turn around a loan faster.

The Practice Operations Manager is responsible for the provision of high quality, accurate and timely information including recommendations and the analysis of the performance of the Practice roadmap including, the progress towards achieving business objectives and benefits, recommending investment targets, financial performance, assessment against targets and business specific measures and reviewing forecasts.

Key responsibilities include:

  • Developing and maintaining relationships with senior management across the business and Technology & Transformation Division
  • Obtaining and maintaining an up-to-date understanding of the operating environment
  • Reporting of initiative progress to the Enterprise Value Office (EVO) across all initiatives domiciled in the practice
  • Reporting the performance of a practice including reporting effort and cost of BAU, managed services and initiatives domiciled to the practice to the EVO
  • Providing timely, accurate and high-quality portfolio performance analysis and insights including identifying potential risks and issues
  • Supporting Practice Leads and Service Owners to engage the Enterprise Investment Committee (EIC) for stage gate funding decisions
  • Financial management of the practice including forecasting, target setting and supporting the monthly management reporting process for the practice


About you

You will have extensive hands-on experience of portfolio management and business performance reporting.

  • Detailed understanding and significant experience of Portfolio Management including:
    • Portfolio Management
    • Program / Project Management
    • Target and forecasting processes
    • Management Reporting
    • Business analytics and data interrogation techniques
  • Self-starter with a drive to instigate initiatives and changes
  • Solution driven with creative and lateral thinking
  • An ability to adapt proactively to customer needs and manage expectations
  • Highly developed negotiation, communication, influencing and relationship development skills across all levels 


Why us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Be quick to apply as applications will be reviewed as they are submitted, and the advert may close before the listed closing date.