Oct 05, 2021

Loan Services Officer

  • Bendigo and Adelaide Bank
  • Ipswich QLD 4305, Australia

Job Description

About Us   

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.  Every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it. We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart!

About the Division 

Servicing, Experience & Account Support function contributes towards this vision by developing and executing strategies which will deliver our products and services to our customers in an efficient and cost-effective manner.  A culture of operational excellence underpins this, with the delivery of highly efficient and robust operational platform impacting the experience of our customers and partners, which in turn delivers the customer value proposition.

About the role

The Loan Services Officer’s (Transaction Processing and PEXA), key responsibilities relate to the ongoing maintenance of consumer and small business loans administered by the Branch network and Bendigo Bank subsidiaries. Some of your responsibilities includes:

  • Attending to a variety of tasks related to financial transaction on the Bendigo Bank Branch Delivery System (BDS) and the Property Exchange Australia System (PEXA)
  • Attending to financial transactions for customer loan accounts,
  • Review and undertake acceptance of invitations for incoming and outgoing settlements within PEXA
  • Attend to transaction processing functions (e.g. draw down of loan accounts for settlement, payout and closures of accounts, debit, and credit of Bank fees.


This role plays an important role in our customers’ loan life cycle and is the foundation of a strong relationship to our lenders within Local Connection and Business Banking.

About you 

The team is hardworking, quality and customer focus. This role is available due to internal promotion. It’s opportunity to leverage and build on your current experience to develop a career within the Bank. To succeed in this role, you will need the following

  •  Experience in a Consumer Processing centre practices is highly desirable.
  • Financial transaction experience preferred or experience with a similar loan system.
  • Exceptional customer service and relationship building skills
  • Strong organisation skills and attention to details
  • Knowledge of the National Credit Code and Code of Banking Practice is preferred
  • Good computer literacy

Why Us?

There's so much more to a career with Bendigo and Adelaide Bank than just banking. 

Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on the job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

 Applications close:  COB 19th October

Please note that initial shortlisting may occur prior to this close date as applications are received.