Jun 10, 2022

Credit Controller - 6 month Fixed Term Contract

  • MYOB
  • Melbourne VIC, Australia

Job Description

We are MYOB 
MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more! We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply ‘fit’ into our already established culture, we want you to add to it, and make it even better! This is MYOB. 

The opportunity
You’ll be part of the Credit Control team that monitors and controls accounts in accordance with our contracts’ terms and conditions. We know that our clients are busy running their business and sometimes need a gentle reminder. We work with a huge variety of people, making each day interesting, challenging, fun and exciting. The team has a huge amount of experience and are keen to share knowledge to drive the success of the group.
Critical to the success of the team is the timely and effective communication on the phone and via email, striking the balance of providing a great service and recovering outstanding funds.

The role

  • Maintaining aged debt at agreed levels.
  • Make proactive outbound phone calls to 90 days plus debtors.
  • Review the block list daily.
  • Respond to complex external and internal client correspondence and maintain excellent working relationships with clients and sales teams.
  • Administration of liquidation paperwork.
  • Ensure that the telephone service standard is met i.e.: logged into the phones 80% of their time to take inbound calls and answer group chat messages.
  • Undertake the processing duties necessary to ensure administrative processes are completed in an accurate and timely manner.
  • Identify barriers to customer service – investigate root causes of problems, and make recommendations to improve current processes.
  • Handle inquiries via the ZenDesk queue primarily, actioning client tickets, and fielding any unrelated queries to the relevant department
  • Contribute to the achievement of team targets related to outstanding invoices
  • Ensure that customer queries are dealt with promptly and resolved to the client’s satisfaction. Lodging salesforce cases when required on varying requisitions. Assisting in Dispute resolution by acting as the intermediary between the business and clients via e-mail and outbound calls.
  • Working on different CRM’s with the collection process.

What you’ll bring

  • Previous account/credit administration experience
  • Previous experience in the use and application of CRM systems
  • Accurate data entry and attention to detail
  • Strong customer-centric approach
Our Culture & Benefits 
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  
- Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! 
- Our partnership with Smiling Mindhelps support the wellbeing of our team members and customers 
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! 
- Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 
- Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 
MYOB are an equal opportunity employer and champion diversity. We are proud to be a Circle Back Initiative Employer and we commit to respond to every applicant. We’d love to hear from you on regarding this role, or if it’s not the right time, join our talent community so that we can reach out regarding future roles.