May 20, 2022

Senior UX Researcher

  • REA Group
  • Richmond, Melbourne VIC
Full time

Job Description

  • Help bring our amazing products to life for both our consumers and customers

  • Open to location

  • Fixed term role for 12 months

The safety and wellbeing of our employees and potential employees are important to us. Our external candidates will interview via Zoom. Not only do we wish to protect the health and safety of our people, we want to assure candidates that there is no expectation from REA to meet face-to-face. A virtual interview will not adversely impact your application. If you have any questions or concerns, this can be discussed through the screening process.

We're REA

An Australian start-up success story we're quietly proud of.

From a garage in Melbourne to the global stage is an achievement we're humbled by. Our idea to put pictures of houses on the internet has blossomed since 1995, and we now have businesses across Australia, Asia, India and North America.

Our purpose is to change the way the world experiences property. No matter where you're at on your property journey, we're here to help on every step - whether that's buying, selling, renting or renovating.

Some of our brands include,,,,, and Mortgage Choice.

We’re proud to have been named one of Australia’s Best Workplaces for 2021. This recognition is a great proof point of our unique and special culture. A culture that is driven by our people, our values, and our commitment to making a difference in the community.

What we’re doing

The Senior UX Researcher is a member of the Design team which partners with Product and Engineering teams across the business to create amazing products and experiences for our consumers and customers. The world-class team designs experiences that connect people and property, through immersive, intuitive and personalised experiences, providing Australians with knowledge and confidence to make great property decisions. Their passion for innovation drives them to create products our consumers and customers love.

In this role, you’ll be responsible for understanding user needs and uncovering deep insights that help bring amazing products to life that find product/market fit, growing our business and delighting our consumers and customers. To do this you'll be leveraging your extensive experience in research and user-centered design, applying insights to work towards the strategy and vision for a product, feature or experience utilising our design system, design principles and playbooks.

As a Senior UX Researcher, you will be tasked with leading discovering and validating REA user experiences. These research insights will inform our product management and design process and be core to delivering to REA industry-leading property experiences. Day to day you'll be working with cross-functional partners in Product Design, Product Management and Engineering, collaborating to deliver products to market fast, monitoring their performance and iterating on them. You'll constantly raise the bar of our experiences and how you work, bringing together stakeholders to align around our consumer and customer needs, advocating for new ideas of products and features that deliver on our strategy.

This role is about raising the bar using your craft, mentoring others and help creating amazing products and experiences.

A few things you’ll be doing day to day:

  • Work collaboratively with Product Managers, Designers, Developers, UX Researchers, Data scientists, Marketing team and various other stakeholders to help shape and ship new products and features.

  • Lead research strategies to plans, formulate and undertake user research to discover problems, define solutions and validate concepts and prototypes with our consumers.

  • Design and facilitate workshops, user research activities, stakeholder interviews and research critique sessions.

  • Extensive experience leading lab-based user research, remote testing, a range of fidelity prototype testing, concept testing, contextual inquiry, survey design, competitive and comparative analysis, and other research methods. Applied research and testing on a variety of devices (desktop, mobile, tablet)

  • Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.

  • A strong grasp of quantitative data analysis and statistics, as part of mixed methods approaches.

  • Good knowledge of inclusive design practices and accessibility.

  • Good understanding of the design process and product management.

  • Present research insights and participate in providing best practice feedback and guidance in regular research critiques to ensure consistency and quality outcomes.

Who we’re looking for

  • Someone with runs on the board 5+ years of experience practising design research, predominately qualitative approaches with standard methods and best practice processes.

  • An impressive background leading design research methodology, including facilitating workshops with stakeholders and/or customers and using various ideation techniques

  • Have a growth mindset to take on and give clear and constructive feedback.

  • Thrives in a fast-paced, high-energy environment, with an entrepreneurial ownership mentality.

But we don’t just look for someone based on their skills and expertise.  It’s our connection, acceptance and genuine care for each other that makes REA a great place to work. That means you also need to be:

  • Savvy minded and have curiosity to think a little left of field / outside the box

  • A strong and creative communicator

  • Friendly, approachable and have good relationship management skills

  • An avid contributor to our inclusive culture - we celebrate different perspectives and all play an active role in creating a sense of belonging

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.

We offer:

  • A flexible working environment, meaning we strike the balance of what you need and what works for the business (and yes, our leaders fully understand the benefits of working flexibly)

  • A hybrid approach to the future of work -

  • Generous and flexible parental leave offering for primary and secondary carers

  • Summer Fridays – time back to focus on your wellness every Friday afternoon from December through to March

  • Support for your mental and physical health and wellbeing via our ‘You Matter’ Program

  • Because We Care program which includes volunteer leave and community grants, to ensure you have the opportunity to give back to your community

  • Hack Days for you to bring so you can bring your big ideas to life in a supportive learning environment

  • An additional day of leave just for your birthday

Oh, and by the way:

At REA we value diversity and inclusion in all forms. Gender, religion, ethnicity, LBTGIQ+, neurodiversity and so much more. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you've got the must-haves, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?