This job can be based in Melbourne or Brisbane!
Dubber is the world’s leading Unified call recording and Voice AI platform that enables every conversation to be captured and transformed into voice data to improve business performance. Voice data as a Service is revolutionising how service and solution providers engage customers to improve revenue and retention and how businesses satisfy critical needs ranging from compliance to sales and service performance improvement and documenting crucial conversations. Dubber is listed on the ASX (DUB) with offices in Melbourne, Brisbane, Sydney, London, Oxford and Dallas.
Dubber is looking for a Customer Support Specialist who is focussed on delivering positive outcomes for customers. The role will balance excellent customer service with the analytical skills required to drive continuous improvement within the team. You will case manage customer tickets through to completion and engage with internal and external stakeholders to get the job done.
This role will see you supporting customers across the full range of Dubber products and services. You will interact with customers across phone, live chat and email so you must be able to effectively communicate across a range of mediums and work within a fast-paced environment with a strong customer mindset. This role will require you to work with customers in their Microsoft environments to enable Dubber products within Microsoft Teams and more.
The key focus areas and responsibilities of the role are:
Skills and Experience
You are dedicated to giving customers a friendly and stress-free experience, and will jump straight in to learn our product range to provide the best assistance. You will be part of a global team with peers working across the globe covering different time zones.
You are an ideal candidate if:
Why should you join Dubber?
Dubber offers a competitive salary and everyone joins as an owner with share options which drives our culture of leading together and curiosity resulting in extraordinary performance. Here at Dubber we dress for our day and everyone receives Dubster merch.
We have offices in Melbourne, Sydney and Brisbane CBD's which our teams enjoy working from and we also offer the flexibility to work from home.
We will be reviewing applications as they come in so don't wait to apply! Reach out to firstname.lastname@example.org for a confidential chat or if you have any questions.
We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.