Dubber is the world’s leading Unified call recording and Voice AI platform that enables every conversation to be captured and transformed into voice data to improve business performance. Voice data as a Service is revolutionising how service and solution providers engage customers to improve revenue and retention and how businesses satisfy critical needs ranging from compliance to sales and service performance improvement and documenting crucial conversations. Dubber is listed on the ASX (DUB) with offices in London and Oxford as well as AUS and USA.
Dubber is scaling rapidly and to meet the needs of our growing customer base we are looking for a customer-focused support engineer to join our team and be responsible for delivering high quality service and support to our customers. Our customers can be large corporate organisations and service providers such as telcos, banks, and utility companies.
As a Customer Support Engineer you will sit within our Global Support Team who provide our customers with 24/7 support, and work closely with Dubber’s development teams who work within an agile/ scrum framework.
Based in our Oxford office, with flexibility for remote working, you’ll be an integral part of our EMEA and Global Support Team,
What’s your impact?
You build good relationships by using your excellent interpersonal skills and are comfortable talking to technical and non-technical people. You can obtain the information that you require whilst managing expectations and prioritising your work.
You have strong problem-solving and organisational skills, with the ability to complete in depth investigation into customer fault reports and incidents. You pick things up quickly, and enjoy developing your technical ability to understand and support customers. You’re adaptable and can pivot flexibly to different ways of working.
Being a team player is vital in this role in order to manage the workload with the Service Delivery Team.
You must have:
Knowledge of the following technologies is highly desirable but not essential:
We will be reviewing applications as they come in so don't wait to apply, and please reach out to email@example.com for a confidential chat or if you have any questions.