Jan 12, 2022

Community Forum Lead (Syd)

  • Canva
  • Sydney NSW, Australia

Job Description

We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.  
About UsAt Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 
Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.
About the roleAs Canva’s Community Forum Manager, you’ll be launching, managing and maintaining the success of Canva’s community forum. You will be responsible for the overall health of the forum, work cross-functionally with stakeholders such as Community Managers, Customer Support, Education, and Product, and represent the voice of the community internally.
You have experience building successful online communities, can rally internal stakeholders, are organised, and a good writer. You’re ambitious with reaching growth goals of the forum and can build a team of Community Moderators to help scale it globally. Above all, you’ll love building inclusive communities and understand the key role they play in driving advocacy and scaling a global brand.

What You'll Do

  • You will strategically launch and maintain a successful Canva online community forum
  • Develop the content strategy and create a drumbeat of regular content to engage the community
  • You will build out workflows and processes for the healthy functioning of the community
  • Work closely with Product on any technical issues and the forum’s product roadmap
  • Build out an awards system that encourages engagement from the community 
  • Ensure the purpose behind Canva’s forum is distinct yet has a relationship with Canva’s Facebook communities 
  • Track the engagement and health of the community and report to internal stakeholders
  • Moderate the English-speaking forum as the forum launches and hire and train a team of Community Moderators as the forum scales 

Who You'll be

  • 5+ years experience moderating, managing and scaling online communities
  • Experience building strong cross-functional relationships internally at a large brand
  • Understanding of different cultures and how they like to connect. Passion for building welcoming and inclusive communities. 
  • Knowledge and experience of how to nurture power users in online communities
  • Excellent writing skills
  • Strong at planning, organising, and prioritising projects
  • Leadership skills to manage Community Moderators across different languages 
  • Understand engagement metrics and use them to make data-driven decisions
  • Ability to speak and write additional languages is a plus!
We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.