Jan 04, 2022

Customer Engagement Consultant, Lead Generation | February 2022

  • Bendigo and Adelaide Bank
  • Adelaide,Bendigo,Ipswich,All Locations
Customer Service

Job Description

  • Are you a great conversationalist with a curious nature?
  • Is customer service part of your DNA?
  • Are you up for the challenge of sharing with our customers exactly how the bank can help?
  • Do you want to play a role in helping customers achieve their financial goals?


If you answered yes to these questions, you could be the ideal candidate for the Customer Engagement Consultant role in Consumer Connection’s Customer Engagement- Lead Generation team.

With more customers choosing to bank with us over the phone, through their mobile device, online or by email, Consumer Connection is at the forefront of our customer relationship, playing a key role in delivering on our promise to be Australia’s bank of choice.

Your new role

As a Customer Engagement Consultant, you’ll be working in a dynamic, connected and fun environment, with a range of consultants, lending specialists and team leaders.

For this role, you will be required to engage with customers, be curious, listen to their needs, identify any relevant solutions and complete a serviceability check before passing the hot lead over to an experienced lender.

As a driven and highly motivated individual, you will be able to easily build rapport with customers, explore their overall financial needs and convert leads to opportunities for our Consumer Connection sales teams and Local Connection network. You will also be responsible for making daily decisions with your peers in relation to workload allocations. This is an exciting opportunity to be part of a well versed and established team and this could be a career pathway  for someone who aspires to a future lending role.

Our Customer Engagement Team currently operates between 9.00am – 7.pm EST Monday to Friday. You will be required to work across the span of hours on a rotational roster.

Commencement date for this role is 28th of February 2022.

It is a condition of employment with the Bank that you are double vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank

Why us?

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities - we want you to shine. After all, YOU make us the better big bank.   

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustments to accommodate an illness, injury or disability to equitably participate in the selection process, and of course, if successful, the workplace.   

The Position Description can be found here - Download File Position Description - Customer Engagement Consultant.pdf

If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply Now!

Applications close:  23rd of January 2021

Please note that initial shortlisting will occur prior to this close date as we receive a high volume of applications. Please do not delay application.