Dec 28, 2021
Wuhan, Hubei, China
We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.
About UsAt Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time.
Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.
职责描述1. 拥护Canva最大化客户幸福指数的核心价值观2. 通过快速，积极的响应咨询与反馈，为用户提供卓越的客户服务3. 确保所有服务渠道（在线对话窗口，客服热线，电子邮件，应用商店，淘宝）的客户满意度4. 及时准确的升级到相应的团队以识别并根本解决客户遇到的技术相关问题5. 作为Canva的形象大使，全面的了解与Canva产品相关的知识6. 快速准确的审核并处理包含违规内容的用户设计，规避合规风险7. 及时反馈审核操作过程中遇到的各类问题，帮助优化审核机制及流程
职位要求1. 关注客户需求，良好的同理心和服务意识2. 优秀的自主学习能力3. 良好的判断力 - 能够通过已有信息进行正确的做出判断4. 以服务质量为导向，认真细致并且对工作结果负责5. 优秀的多任务同时处理能力6. 具备较强的抗压及适应能力，能够接受节假日及夜班的工作时间安排
加分项1. 1年客户服务相关经验，1年内容审核相关经验2. 思维严谨，优秀的解决问题能力 - 能够有效的挖掘问题的根本原因并提供有效的解决方案3. 熟练的英语读写能力We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.