Dec 21, 2021

Guest Service Officer

  • Canva
  • Beijing, China

Job Description

We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.  
About UsAt Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 
Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.
About the RoleWe’re making canva  a happy,healthy and productive environment-with great vibes all day everyday.A Vibe Associate is the primary point of contact for the Canva Community and acts as the “face”of Canva.

Goals and Objectives

  • Ensure we are on the way of being “The great place to Work” by providing employees with a fancy, comfortable and interesting working environment
  • Illustrate Canva ’s core values and strive to achieve our goals
  • Support the Vibe team to achieve the following:
  • Create a welcoming and collaborative community environment through events and building relationships between staffs 
  • Ensure that the workplace is fully operational and processes area running smoothly
  • Drive growth and promotion of Canva-provided service offerings
  • Take direction from the Vibe Lead to support the Vibe team as necessary

Duties and Responsibilities

Guest services
  • Be the first and last point of contact for the workplace
  • Cover the front desk during business hours
  • Greet and check-in visitors

Event and Community Management
  • Making posters and/or decorations for events
  • Events calendar management
  • Event AV
  • Canvaversaries
  • Holiday Celebrations
  • Birthdays
  • Goal Celebrations
  • Assist with set-up breakdown of internal & external events,including ordering food and beverages

Office Operation and Management
  • Assist with newbie on-boarding,distribute welcome packets and Seating Arrangement
  • Ordering lunch and dinner
  • Assist with workplace operations and maintenance to ensure highest level of staff experience
  • Dashboard/reception screen
  • Office Signage
  • Manage keycard activations 
  • Ensuring the building is clean and well kept 
  • Ordering consumables
  • Storage inventory record and management
  • Stationery and Printer Stations management
  • Submit building receipts to the Vibe Lead for expense reports
  • Meeting room, space scheduling
  • Mail and Package responsibilities and needed

Experience and Requirements

  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for Canva’s Goals and values
  • Proficient in basic computer skills
  • Customer service experience a plus
We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.