Nov 20, 2021

Customer Service Officer | Community Bank Forrestfield & High Wycombe | WA

  • Bendigo and Adelaide Bank
  • Western Australia, Australia
Customer Service

Job Description

Do more, dream more, become more. Welcome to Bendigo. 

About us 

We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.  

Be the difference. Be part of Bendigo Bank. 

About the role  

As Customer Service Officer, you will be the face of the branch. Historically referred to as Bank Teller, our Customer Service Officers are leading the way with our unique philosophy.  

You will be given the support you need to do what you do best – listening to customers and using your skills to help them with transactions, provide education on our online platforms and tools, recommend the banks products and services, and assist our customers achieve their financial goals. 

This position is located at both our Community Bank Forrestfield and High Wycombe Branches. The role is Permanent Full time for a total of 76 hours per fortnight.  

About you 

You will bring: 

  • Extensive experience in a customer service environment 

  • Demonstrated competence in achieving consistent sales results 

  • An ability to confidently talk to customers face-to-face and over the telephone  

  • An eagerness to understand and share with others what makes our bank different 

  • Experience in the banking and finance industry - a plus but certainly not essential 

Why us? 

There's so much more to a career with Bendigo Bank than just banking. You bring your brilliant mind, and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank. 

At Bendigo Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process. 

Further Information

Please review the Position Description: Download File Customer Service Officer Position Description - May 2017.pdf


If you’re excited to be part of an organisation with strong values and a community focus - then this could be the role for you! Apply now. 

It is a condition of employment with the Bank that you are fully vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.