Nov 09, 2021

Program Designer, People Development (Impact)

  • Canva
  • SYDNEY OR REMOTE (AUS/NZ)

Job Description

We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.  
About UsAt Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 
Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.
About the teamThe People Group’s mission is to create the most effective and engaged company in the world.  The People Development Centre of Excellence is a new team at Canva that consists of HR generalists and specialists that design and deliver transformative people strategies and programs for talent identification (internal), development, engagement, and movement. So far we’ve built a global company-wide career framework, job architecture system, and performance management process... and we are just getting started!
Our mission is to deliver strategies, products, and programs that energise our employees and foster an experience where everyone can design the best work of their lives. We do this by understanding our internal people development landscape and cultural context, researching new ideas and data-backed practices, reimagining traditional People Development programs and processes, collaborating and designing with partners across the company, and delivering innovative solutions at scale.
About the roleWe are seeking an outstanding Program Designer to own the strategy, development and execution of Canva’s performance management programs and processes, called the Impact Experience. This is a recently launched program at Canva, and you will be instrumental in evolving fundamental aspects of the program (rating scale, process cadence, review components), and architecting new ones (1:1s, goal-setting, other feedback approaches) as our company quickly scales.
You’ll become the main driver for this critical program and will work closely with leaders and HR partners (Talent Acquisition, Learning & Development, People Operations, Total Rewards, People Partners) to continuously hold a high bar for the employee experience of this foundational work, such that it is seamlessly driving and inspiring growth that is grounded in Canva’s core competencies (skills) and values.

What you'll do

  • Lead our biggest learning programs and support ongoing critical initiatives and cross functional goals within the team.
  • Rally the team around program objectives, goals, metrics and milestones, with a focus on iteration and continuous improvement.
  • Understand and interpret learner data to inform the direction and needs of the program.
  • Build and lead our program management approach within Canva U, developing a streamlined process to manage, allocate and co-ordinate incoming and ongoing learning requests in the team.
  • Work with our team, partners and learners to understand their biggest challenges, developing solutions to solve them and build efficiencies.
  • Work with goal owners, cross functional teams and learning coordinators to plan and develop scope, deliverables, required resources, budget and timing.
  • Identify key requirements needed from cross-functional teams and external vendors.
  • Drive and deliver against program goals and objectives.
  • Work with instructional designers and learning leads to identify and report on the program data and metrics, using this to enhance the program experience
  • Develop effective project plans and tracking mechanisms to ensure programs run smoothly and partners deliver in the required timeframes.
  • Develop engaging and effective program communications.

Key goals for months 0-6

  • Partner on applying the goals and takeaways from the past performance review cycles to refine and evolve the roadmap for a sustainable performance experience as Canva scales (e.g., 2022 plan, 2023 plan, etc.)
  • Design and evolve relevant review cycle component including evolving Canva’s rating scale and how it is communicated, review questions for individuals and managers, and other potential processes/tools for performance review
  • Craft a goal-setting protocol that enables every Canvanaut to set, track, and measure their progress on personal goals - and align these to company goals
  • Integrate best practice and research on quality feedback and mentor/manager behaviour to craft a goal and growth-oriented experience that continues outside of review cycles
  • Partner with Impact Program Manager to detail performance review processes, and build cohesive user experience
  • Partner with Canva U (Learning team) to integrate performance management training into company onboarding and roadmap for coach (manager) training

Key goals for months 6-12

  • Build a roadmap for optimising technology and ensuring a seamless and delightful user experience for the program
  • Continuously surface and share insights and recommendations that detail what’s working and what isn’t, to drive ideation and improvement to existing features of the program, and better embed them throughout Canva
  • The Canva performance review experience is recognised internally and externally as a premier program for driving high performance, centered on great feedback and coaching, where review processes are frictionless and embedded in the flow of work
  • Determine other measures of people development that would be critical for the growth of Canvanauts

What we're looking for

  • Have experience working within, or closely partnering with, Talent and Organisational Development teams (particularly around performance management, feedback, goal-setting)
  • Have a strong curiosity about measuring the efficiency of programs and continuously improving them
  • Are energised by owning large and sophisticated projects
  • Have empathy and understanding of the challenges and opportunities for first-time managers and leaders
  • Are skilled in understanding, building trust with, and influencing senior partners with divergent views and experiences.
  • Keep the user-experience front of mind
  • Take initiative to foresee and solve problems, get excited to tackle challenges
  • Rally others to achieve shared outcomes
  • Appreciate big picture thinking and also work well at a detailed level
  • Apply a product approach to the development of people development programs, e.g design thinking, prototyping and iterative design

One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.
We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.