Nov 06, 2021

Program Manager

  • Canva
  • SYDNEY OR REMOTE (AUS/NZ)

Job Description

We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.  
About UsAt Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 
Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.
Our Canva University TeamAt Canva we’re making design simple and accessible to everyone, empowering people all over the world with the skills to help them reach their goals.
Canva University supports this by designing learning and development experiences inside and outside of Canva to support the skills everyone needs to work at their best - everything from technical learning, onboarding, leadership, team effectiveness and personal development. Our vision for Canva University is to become the best place to grow by offering the most impactful learning experiences possible.
Our team has a wide range of skills and are all-rounder learning specialists. They’re designers, engineers, teachers, facilitators, psychologists and doers. They craft instructor engaging learning, and continuously grow their skills and courses along with our product and content library.
About the roleWe’re looking for someone to join our dynamic team as our first dedicated Program Manager. They will lead compelling and seamless experiences across our biggest programs that truly deliver value to our learners.
Outcome focused: You will work with our team and partners to ship programs with a minimal viable product approach, test and iterate it. They’ll be focused on delivering our major goals, tracking progress and aligning the team around continuous improvement.Effective at leading multiple projects and programs. You will juggle multiple tasks and help chart new territory in building out our program management approach, they need to be adept at handling their own time and priorities, to get stuff done well and on time.Adaptive to change. This is a new area for us, and with that comes a lot of trial and error and moving pieces as we figure out what works best for our learners and our team. You should be comfortable with a level of ambiguity.Communicate effectively with various partners. Communication skills are key. You will need to communicate clearly and work with internal and external parties to deliver the best program experiences.Design and Digital Savvy. Design and digital literacy is a core skill at Canva. Our team is constantly working in the Canva app to design, communicate and collaborate.Data driven. You will need to work to set clear objectives and metrics for success, and need to be comfortable working with and reporting on insights from data.

What you’ll do

  • Lead our biggest learning programs and support ongoing critical initiatives and cross functional goals within the team.
  • Rally the team around program objectives, goals, metrics and milestones, with a focus on iteration and continuous improvement.
  • Understand and interpret learner data to inform the direction and needs of the program.
  • Build and lead our program management approach within Canva U, developing a streamlined process to manage, allocate and co-ordinate incoming and ongoing learning requests in the team.
  • Work with our team, partners and learners to understand their biggest challenges, developing solutions to solve them and build efficiencies.
  • Work with goal owners, cross functional teams and learning coordinators to plan and develop scope, deliverables, required resources, budget and timing.
  • Identify key requirements needed from cross-functional teams and external vendors.
  • Drive and deliver against program goals and objectives.
  • Work with instructional designers and learning leads to identify and report on the program data and metrics, using this to enhance the program experience
  • Develop effective project plans and tracking mechanisms to ensure programs run smoothly and partners deliver in the required timeframes.
  • Develop engaging and effective program communications.

Who you’ll be

  • Previous experience with Program or Project Management, or similar.
  • A deep understanding of the elements that make up a strong people and learning strategy.
  • Previous experience managing complex projects from inception to implementation.
  • Experienced driving and delivering against program goals and objectives.
  • A prior track record on how to measure the effectiveness of programs to ensure investments are delivering value.
  • Experience prioritising, leading and tracking multiple projects simultaneously with the ability to work autonomously in a fast-paced, high-growth environment.
  • Truly self-motivated with a desire to constantly learn, develop and grow.
  • Able to build relationships and rapport fast and constantly expand internal networks

Being a Force for good.
One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.

We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.