Nov 02, 2021

Internal Infrastructure Engineer

  • Canva
  • Beijing

Job Description

We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.  
About UsAt Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time. 
Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.

Responsibilities

  • Support and troubleshooting Canva hardware and devices – laptops, networking, video conferencing
  • Administration of cloud-based tools and internal applications
  • Provisioning and management of Canva assets
  • Provide desktop support to end-users – troubleshooting laptops, peripherals, and applications
  • Support configuration activities, planned outages, and security initiatives

Required Skills and Experience

  • Previous experience in a Level 2 (L2) support engineering capacity
  • Knowledge of networking protocols and corporate network devices (e.g. router, switch, firewall, APs).
  • Experience supporting and troubleshooting Apple Products, Devices, and Services; MacOS X , Windows and Linux Operating Systems
  • Experience managing video conferencing applications and hardware
  • Strong verbal and written communication with pedantic documentation and organizational skills
  • A strong customer-focused attitude and demeanour; at-home in an environment where things move very quickly

We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.