Nov 07, 2023

Customer Service

  • Bunzl Asia Pacific
  • Erskine Park NSW 2759, Australia
Customer Service

Job Description

  • Be a part of collaborative and supportive team focused on development and training
  • Enjoy diversity of the role combining customer service with technical aptitude
  • Opportunity in a full time permanent role at our Erskine Park branch 


As part of the Bunzl Group, Bunzl Safety is a manufacturing, import and wholesale business, specialising in the provision of reputable, quality, and innovative branded products, including Mack footwear, WS clothing, Beaver lifting & materials handling, Beaver load restraint, B-Safe height safety, onsite services, and Frontier personal protective equipment. 


As one of the front-line people in our business, you will have a direct influence on the quality and satisfaction levels of our loyal customer-base and suppliers.  

Reporting to the branch manager, your day-to-day activities will involve customer service, entering and processing orders, responding to customer enquiries, and actioning inbound calls regarding a variety of our products and services. Coordination with production team to ensure meeting customer requirements will be a part of the role. Your role is vital in delivering an efficient, accurate and timely service to all our customers. 


You have a passion for delivering exceptional customer service which will see you thrive in this position, while your ability to manage your time will see you through your busy day.  

The other essentials we are looking for are: 

  • Prior experience in a similar customer service role 
  • Excellent telephone manner and interpersonal skills 
  • Technical aptitude
  • Ability to work in a team environment

The following is advantageous but not essential: 

  • Product knowledge within the Safety industry 
  • Prior experience using PRONTO 


Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products with maternity cover, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.  


With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow. 


At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know. 


At Bunzl, we believe that when you join our team, your potential is endless. Because at Bunzl… We believe in you! If you like the sound of this, then we definitely want you on our team. 

We are a Circle Back Platinum Employer – we commit to respond to every applicant. 

No Agencies please.