Senior Business Analyst

• Join our Customer Channels tribe and deliver an outstanding experience for our customers.
• Experience Hybrid working arrangements in a flexible environment.
• Permanent role based in Richmond.  

We're REA

REA Group  is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.
 
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Customer Channels tribe is responsible for the primary channels via which we deliver experiences to our customers, this includes Ignite, Partner Platform and Agent Admin.  The tribe currently has 4 squads, 2 Ignite squads and 2 Listings squads. Ignite is our strategic channel for customer self service, and the Listings squads manage our strategic b2b customer platform and our core listing processing systems. 

Delivering customer experiences and listings is a core function of our Australian business, so the Customer Channels tribe works closely with many other teams across REA to support the delivery of a diverse range of products. 

While this role resides in the Customer Channels portfolio, the focus is on the Channels Consolidation program of work. Channels Consolidation involves the uplift of our legacy listing’s infrastructure and a migration of key customer facing services to our modern Ignite platform for both web and app. Channels Consolidation extends beyond the customer group and will require collaboration and stakeholder management across other parts of REA, such as PropTrack, Consumer, Data Services.

What the role is all about

As a Senior Business Analyst, you will be responsible for the solution design and delivery of products and services in a collaborative team environment using agile methods. The role requires full involvement through the entire SDLC – from concept, discovery and requirements through specification, development, testing and release. You will be responsible for:

• Understanding complex business landscapes and clearly articulating business needs from a varied group of stakeholders;
• Translating business requirements into clear, concise, testable and accurate user stories & process flows;
• Validating and documenting business rules and scope
• Collaborating with Product Managers, Designers, Delivery Leads, Developers and Quality Analysts in the production of solution designs and specifications and ultimately, working software;
• Ensuring that requirements are understood through story kick offs and constant communication using a variety of analysis and documentation techniques including the application of visualisation techniques to underpin joint understanding of processes and data;
• Working closely with product managers and stakeholders to understand how the requirements are implemented;
• Identifying and communicating any requirement dependencies, issues or risks identified through the analysis process;
• Contributing to the team’s understanding and prioritisation during planning meetings and retrospectives;
• Contributing to showcases;
• Participating in estimation sessions by describing the requirements and clarifying any questions raised;
• Addressing any requirement questions or issues that arise during the delivery process;
• Using your analytical skills to triage and support production issues;
• Facilitating and participating in team standups, retrospectives & iteration planning sessions;
• Communicating constantly with key stakeholders, teammates and other people throughout the company;
• Contributing to the REA BA Guild;

Who we’re looking for

• Developed ability to interpret business needs and guide the development of appropriate solutions.
• Developed skills in workshop facilitation and requirements elicitation techniques.
• Developed specification writing skills via user stories.
• Understanding of system architecture and design as a foundation to build knowledge of the Residential Customer products, services and core systems.
• Ability to converse with both end-users, technical and business stakeholders across the organisation.
• Understanding of all aspects of the systems/software agile development cycle.
• Developed problem solving skills and ability to query and think creatively.
• Effective time management and prioritisation.
• Experience using Agile and Lean methodologies
• Experience working in a distributed Agile team (desirable)

• Looks at tricky situations through a solutions-focused lens
• Business, Commerce or Technical degree, or equivalent industry experience
• Experience in a product development environment.
• Work productively in a fast paced and agile environment - #gsd

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
 

We offer: 

• A hybrid and flexible approach to working - https://rea.to/hybrid-working  
• Flexible parental leave offering for primary and secondary carers 
• Programs to support mental, emotional, financial and physical health & wellbeing
• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
• Hack Days so you can bring your big ideas to life  
• Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion  

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

If you like the sound of us, then we think you should apply today. We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?