MyState Limited

You might know us as Tasmania’s local bank MyState, but our group also includes TPT Wealth. Employing over 350 people and offering products and services nationally, MyState Limited is growing in and outside of Tasmania.

Driven by innovation, we’re one of the few banks in Australia to offer Apple, Google and Samsung Pay options to our customers and we’re one of the earliest adopters of PayID and the New Payment Platform. You’ll be joining us at an exciting time in our business as we seek to continue to blaze a trail in modern day banking.

MyState Limited Hobart TAS 7000, Australia
Payments is a critical process in banking, and MyState is constantly enhancing our payments services to provide our customers with a choice of innovative options to make payments seamless. Subsequently we are looking for a Senior Business Applications Analyst to join our Hobart based Technology team, supporting our payments solutions. You will work closely with various stakeholders to deliver exceptional payments experiences via our internet/mobile banking channel and third-party solutions. Whilst you won’t be doing any coding directly, your strong experience in software development will be essential to supporting solving of complex technical problems and influencing the delivery from our solutions partners. You will be the Technology SME for payments, developing deep end-end understanding of the solutions and services MyState use to support payments processes You will keep abreast of payments scheme and regulatory compliance changes required to support payment processes You...

MyState Limited Hobart TAS 7000, Australia
We’re seeking a Workforce Planning & Reporting Analyst to join our Contact Centre. The key role of our Workforce Planning & Reporting Analyst is to support contact centre leadership in machining data driven decisions to ensure a superior customer experience in the most efficient and effective manner. This role owns the end to end forecasting and planning process for the contact centre, including volume forecasts, scheduling and optimisation activities. The role will work closely with the Manager Contact Centre and Team Leaders in providing performance reporting and insights, as well as identifying new opportunities to improve performance in terms of customer outcomes, productivity, call reduction and quality. Our successful applicant will have: Demonstrated advanced data analytics capability – with the ability to delve into detail but also summarise concise insights where required Excellent written and verbal communication skills, with confidence and competence to...