AFCA Melbourne VIC, Australia
Joining AFCA means joining an organisation of passionate, intelligent people who are interested in financial fairness and driving positive change in the financial sector. We know we perform at our best when we are empowered to be ourselves, and that in turn, enables our future success as an organisation. We are looking for a Case Manager to review and assess complaints and engage with complaint parties to determine a fair outcome across a portfolio of complex cases within our Superannuation team. About the Opportunity, Reporting into the Team Manager, as a Case Manager, you will- Determine complex issues and investigate where further information is required from complainants and third parties Provide detailed and accurate advice to stakeholders on AFCA policies and processes Play a key role in negotiation between complainants and financial organisations to reach fair outcomes using tools including negotiation and conciliation Identify and escalate...
Sep 13, 2021