Class Limited Sydney NSW, Australia
This role is designed to act as Senior Technical Analyst for our data feed issues experienced by the users of the Class software suite. You will be one of our tech savvy Feeds team members, ensuring that our customers' data is feeding appropriately and accurately and escalating issues to the software development team where necessary. This role is permanent full-time and offers the opportunity to work from home up to 3 days per week. Our offices are based in Sydney CBD. (Currently as we are in lock-down, you will work from home until it is safe to return back to the office.) Key responsibilities: Provide data feeds support and resolution for our customer base of accountants, financial advisors, book keepers and legal professionals Raise Jira tickets for data feed issues requiring escalation to the Feeds Development Team Liaise with suppliers and customers via phone and email to ensure that communication lines are clear between all parties Document procedures and...
Aug 26, 2021